La Famiglia Ristorante, Pizzeria & Catering — Restaurant in Caldwell

Last night my family placed an order from La famiglia in Caldwell. We asked for a plain pie and upon delivery discovered that we received a white pie, one with no sauce and ricotta cheese. When we called and explained the mix up, we were told by the owners of the reataurant that we could order another pie but we would be responsible for paying for it as well. The mix up was entirely the fault of the staff and the restaurant but they refused to give me the pizza that I actually ordered or refund me my money. My kids don't eat "Bianca pan pizza" which is how it is listed on their menu and why I very clearly ordered a "plain pie." Everyone in NJ knows that a plain pie is a regular pizza with sauce and cheese and no toppings. "Bianca pan pizza" is impossible to confuse with "Plain Pie." What's more is that we ordered other items as well and spent a decent amount of money for dinner. So disappointed at how they handled this issue. Shame on this establishment for failing to correct a mistake they were entirely responsible for. I will no longer be shopping here and recommend that you use extreme caution when ordering from them as their customer service is garbage. Their mistake will very quickly...

3 .5 Stars..... not a 3 or 4.

Friend of my husband raved about this place.

It started out great. Restaurant is very pretty and atmosphere is good. Service was outstanding!! Prices are very reasonable.

Bread was hot and delicious.

We started with the Famiglia Special appetizer. Sausage, long hots, broccoli rabe and potato which was delicious. Very large portion. Caesar salad was also very good. big enough to split. Mozzarella sticks were good.

So far so good!!

Let's start dinner..

Angel hair with marinara was delicious.

Now.. Double cut pork chop Giambotta.. (cooked medium) they butterflied the pork chop? Why? The flavor on the chop was outstanding... unfortunately it was overcooked. (still don't understand why you would butterfly a double cut)

Linguini with clams in white wine. Linguini was cooked perfectly. Lots of clams. But.... The sauce was not good. It was a thicker sauce (looked coagulated) which lacked any flavor. I was surprised considering the amount of garlic in the sauce but couldn't taste it at all.

Dessert ... apple crumb Was not even warm. Was gummy and not flavorful.

Had high hopes for this place. Will give it a second chance and update...

This place is the worst. I want to start by saying we support local eateries during Covid and this business is unprofessional and lost our business. We had a delivery scheduled via the slice app for a specified time. After 30 minutes after scheduled time, I called to check on the order status. I was told our order was out for delivery. Ok, no problem mistakes happen.

Another 30 minutes passes (now 1 hour late) and I call again and asked to speak to a manager. I requested to cancel my order while the lady on the phone looked into what happened. She blamed it on a glitch in the app or whatever. At this point I wasnt up for excuses I asked her how she planned to rectify their mistake. The best she could do was to charge me in full and she said she can get it out of the kitchen in 30 minutes.

Needless to say I was embarrased for them, we cancelled our order and I requested a refund which she said she would take care of (which she also didnt). With covid going on you think a business would take some pride in customer service! Do yourself a favor and pass on them. We were more than happy ordering from Rusillo's without...