American Classics — Restaurant in California

American Classics is located in the food court of Pechanga Resort and Casino, clearly the name says it all. Burgers, Philly Cheese steaks, hot dogs, fries, onion rings, wings etc. Also, I should mention they do have items that stand out like; the Hawaiian burger with pineapple, The Pechanga Philly (meat, cheese, caramelized onions), Cajun Fries, Chicago dog and chili cheese fries. It’s been a while since I’ve had a good burger and thought why not give them a try. Got the classic burger which came with lettuce, tomatoes, caramelized onion, 1000 island dressing on a Brioche bun and an order of small fries. Originally, I opt for the combo which was an extra $3.50 but told the guy cancel the soda and requested for bottled water. He was kind enough to mention that they sell small fries for $2.95 which is still cheaper than getting separate orders and the combo. Just FYI this is not on the menu but if you wanted small fries you can ask. The patty was ¾ lb really big but super dry. I don’t recall having caramelized onions but rather raw onions which I don’t mind. The fries were cold, very disappointed… Also, they charge for everything – Pickled Jalapenos, Ranch etc – be sure to ask beforehand or like myself had to add an 85 cent charge on my card because I didn’t want to carry cash. Wish I knew, well...

BELLA has an attitude and needs to be retrained or get fired immediately. I have been a customer at Pechanga for nearly 2 decades, and I experienced repeated subpar trash service from this self entitled confrontational employee. TODAY, was the last straw when this middle aged filipina worker became angry at me for asking her to get Pico de Gallo on the side when ordering my food. When she called my number to pickup my order, I told her I requested to get the Pico de Gallo on the side. She then outrageously got angry and told me it is supposed to be in the breakfast burrito. I told her why SHE was getting angry when I WAS THE ONE WHO SHOULD BE OUTRAGED ABOUT HER GETTING ANGRY AT A CUSTOMER FOR GETTING THE ORDER INCORRECTLY. The audacity and ridiculous behavior insults every customer that has to deal with this ignorant unprofessional behavior. A WORKER telling how the customer should eat his or her food when they have specifically requested it at time of ordering. Hope their immediate supervisor does something this time or I WILL SUBMIT A FORMAL GRIEVANCE TO THEIR UPPER MANAGEMENT OR PRESIDENT THE NEXT TIME THIS IGNORANT belligerent self entitled lazy worker gives me unnecessary stress and...

On 12/27/19 at 9:09pm transactions #13189 The female in charge is very rude. After I placed the order I asked Veronica to cut the burger in half (I like the meat well done), but they forgot to do it. When my order #82 was ready, I asked one more time to cut the burger in half, and the female in charge refused to do it because the tray with burger and fries passed some kind of limit and it would contaminate the kitchen. It wasn’t even handed to me yet. That’s ridiculous! Can some one let her know that the customer is number #1? And please, make sure she doesn’t yells when she calls the order number. I was there and she...