Bamboo | Pechanga Resort Casino — Restaurant in Temecula

EXPERIENCE 2 (Positive)

On my return to Bamboo the dining area atmosphere was lively and all the diners seemed to be enjoying themselves. This time around our party decided to order Crispy Orange Peel Beef, Chow Fun, and Chinese Broccoli. First to arrive were the Chow Fun and Chinese Broccoli. The Crispy Orange Peel Beef arrived shortly after. On this visit the dishes were all served in a reasonable amount of time. Both the Chow Fun and Chinese Broccoli were done perfectly, there's not much else to say but, delicious. The Crispy Orange Peel Beef was masterfully done. It was extremely visually appealing. The beef was crispy, and yet the meat was still tender. And, the sauce beautifully coated the beef, and tasted incredible.

Our server was incredibly nice. I believe he was the same server we had on our previous visit. He was very knowledgeable of the menu, and helped us make the proper choices to enhance our dining experience. If you see a tall, nice, knowledgeable server. You may have met my server, the man with the human touch.

EXPERIENCE 1 (Positive)

Our family trio was craving some Asian food. We ordered Yang Chow Fried rice which was very good. Along with Salt and Pepper Fish. The batter on the fish is thick, dense, and lightly crisp. The Fish itself is firm, yet moist and flaky. Without sauce it's a little bland. However, topped with the included sauce it's delicious.

The only issue was that the 2 dishes we ordered were served about 15 minutes apart. Ideally, all dishes should be served at the same time, or within minutes of each other.

Our server was pleasant and did a very nice job. Overall, our meal...

My partner and I frequently visit Pechanga, and we were excited to try Bamboo for the first time. The food truly exceeded our expectations—it was incredibly delicious! However, our experience was marred by significant service issues.

We were seated in the far back as a party of seven, which I understand can pose challenges in terms of service. Despite this, the wait staff seemed overwhelmed, and it negatively impacted our experience. One of our guests had dietary restrictions, specifically a soy allergy and a vegan diet, so we asked our waiter, Anthony M., to consult the chef about any concerns. Unfortunately, his uncertainty was disappointing and made us feel like our dietary needs weren't prioritized. As our meal began to arrive, we had hoped for an improvement in service, but it actually declined further. We found ourselves continuously waiting—whether it was for our food, drink refills, or even simple condiments. At one point, I had to get up and retrieve condiments from another table myself, which is not what you expect when dining out.

Here's what we ordered: Imperial Egg Rolls Spring Rolls Salt and Pepper Wings Chow Fun Fried Rice Beef Chow Fun Bo Luc Lac Chicken Red Curry

Again, the food was absolutely delightful, and it was the highlight of our visit. However, the service issues overshadowed what could have been a stellar dining experience. I genuinely hope to return one day and give Bamboo another chance, as I’d love to enjoy that delicious food with...

On our third visit to this restaurant, this was one of the worst and very unpleasant experience. We ordered 4 entrees, all of which came out individually at different times. So when the noodles were finished, we got the calamari. And when that was finished, we got the tofu and rice. And by the time we got our steamed chicken it was over an hour. The steamed chicken was very cold. The waiter mentioned it was steaming. And then when we wanted it warmed and hot, they forgot about it. Another waiter said they forgot about it. That's why we got it so late. What we did notice, too, every customer that came 20 minutes after us, got their entire meal brought out to them. And having spoken to the Manager, he said they were understaffed. But, we saw around 6 on the floor and 4 giving out the dishes or serving people and the restaurant is not that big. Manager kept defending the wrong. And when I told him what the waiters said, he was surprised. He should have just said, how can we make it right? He never said anything to that affect. They didn't even treat a Platinum card holder with great service. Rather, poor service. We are never...