Baskin-Robbins — Restaurant in California

Good customer service, and employees are respectful, especially Wali who is a real gentleman. He is extremely polite, and try his best to make the customers feel comfortable about their choices on picking the right product. They are located in Elk Grove, CA, and this location of Baskin Robins is pretty much bigger. They are taking hygiene seriously, and keep the store clean, also cleanliness is important for them that is why they change their gloves every few minutes which is great. The prices are not cheap, and it depends on which ice cream you want , also how many scoops you want. They are not that much crowded, so you can take your time while shopping, also can taste before buying your favorite ones. They accept different methods of payments, so cash or cards both work no worries at all. The parking is not big enough, so parking is limited including the handicap, but luckily no one will take forever shopping there. It is like quick shop , and leave. My experience was great , and got what I needed, also was treated very nicely that is why I’m recommending this location to everyone, and will visit again. THANK YOU SO MUCH WALI and God bless you...

Rude staff, we put in an order about five minuets before they closed (we thought they were open till 10) but we get a call at 9:30, 5 mins after we placed our order with them stating they couldn’t fulfill it even tho we had paid and it was sent over to them. Also we didn’t get a refund. They said we can come in on Monday for our money and said they would put on our receipt “wanted refund”. Like no, I didn’t want a refund I wanted the ice cream. I just don’t know what kinda lazy customer service this is to not make two scoops real quick ? I’m very disappointed and will not be going here again and will be telling others about this experience. I’ve just never had such a rude experience at any ice...

Shout out to Wali (I believe that’s his name) for his great customer service and good attitude. He quickly took my order at the cash register after one of his co-workers brushed me off and told me I could order at the kiosk. I greatly appreciate that this young man took the time to allow me to have a face to face interaction with a person instead of a kiosk. Mind you, his co-worker wasn’t so busy that she couldn’t stop what she was doing and help me, but all things work together for the good. I hope Wali continues to grow in his customer service skills and work ethic.

Ps. He works on the Baskin Robin’s side of this location but was helping on the...