Carl’s Jr. — Restaurant in California

Ordered a 4 pcs superstar kids meal with 2 chicken sandwiches and got a half drunken bottle of milk with seal missing. I know it wasn't the Uber Eats drivers fault because it was sealed tight so I called because it needed to be addressed that such a move was unsanitary and disgusting. After a third attempt from hearing just rings, a Hispanic woman picked up stating there wasn't a manager available and as soon as I heard her address the matter to whomever else was there, I here a click and the line drops. This isn't safe and what if it were the case of a kid not addressing it and gets very ill? Whether it be the distributors fault or restaurant, something has to be done differently

New update: Now on top of the half drunken milk I literally couldn't bite down on the 2 chicken sandwiches I ordered because it was beyond stale. My daughter seemed to like her chicken nuggets but not the fries. I've never had such a bad experience with Carl's Jr before in my life but this is the 1st time I couldn't eat any of the food. The order was a total of $33 dollars and it gets me...

I have wasted 20 minutes of my time with a manager who made a choice to be unaccountable. I made a choice to go to Carls Jr and ordered a 5 piece chicken meal. At the window, I asked for Honey Mustard and the person brings me regular mustard in a cup. So I say, I want hot mustard. So the person goes and gets her manager and manger proceeds to advise they do not have hot mustard. I spent 20 minutes explaining how better would be to have your servers share that information when ordering and she spent 25 minutes telling me I didn’t ask for hot mustard when placing my order. I would have ordered something else. When I told her I didn’t want the meal because I wanted honey mustard she said minus the fries since i at them all. At that point it was not about the $15 but about customer service. This manager wasted my time, the 3 customers behind her time and lost a customer because she was not willing to listen to a customer. I was very disappointed and you just...

Went through Drive-Thru. I placed my order and my burger (Lettuce Wrap) was wrong. I asked for it without onions, pickles mustard and ketchup. I specifically said "Mayo Only". I repeated my order to her and she (the girl on the intercom) repeated it back. It was not until I got home when I noticed my order was wrong. My granddaughters chicken stars were burnt, the French fries (crispy cut and regular) were soggy. I asked for a large coke and was given a diet Coke. Yes I was extremely upset because my granddaughters had a look of disappointment. One of my granddaughters didn't even eat! I paid over fifty bucks for my food and to not get my order right was a huge disappointment to me. I will not be going to that...