Cold Stone Creamery — Restaurant in California

I recently visited Cold Stone Creamery and I must say, their ice creams and shakes are truly delicious. The place itself appeared to be very clean and well-maintained, which is always a plus. However, I have mixed feelings about the service I received during my visit.

I arrived at 8pm, which was only an hour before closing time. I approached the counter and requested two of their popular creations. To my disappointment, the female worker informed me that they were out of stock. Undeterred, I decided to make another attempt and the male employee seemed ready to work on my order. However, just as he was about to start, another employee appeared out of nowhere and announced that they were also out of that particular creation.

This experience left me a bit frustrated, as it seemed that the location I visited had a consistent issue with keeping items in stock. Having the two employees give conflicting responses further added to my confusion. While I understand that running out of certain flavors or options can occur, it was disappointing to encounter this problem not just once, but twice in a row.

Overall, Cold Stone Creamery offers delicious ice creams and shakes, and the cleanliness of the establishment is commendable. However, the inconsistent stock availability and the confusion among the staff regarding inventory left me somewhat dissatisfied with the service received on this particular visit. Nonetheless, I would still be willing to give this location another chance in the hope that the stock issues...

My husband ordered an ice cream birthday cake online on 7/28 and scheduled to pick it up two days later. He arrived 30 minutes after his pickup time (7/30/23) which was 4pm. As he entered, he informed them that he was there to pick up his cake that he had ordered and payed for in advance. They asked if he can wait because there were making it. They seemed flustered and said,” the cake is still hot and it’s making the ice cream melt.” He waited 10 minutes and when they handed over his cake which was all melted. His birthday gathering was starting in 30 minutes and he was forced to take the melted cake. He told them luckily he lives nearby or the cake would’ve been completely melted when he got home. They said no apology, no offers to make another, or refund etc. The cake should’ve been made earlier in advance instead of making it at pickup time. They need better management and this was unacceptable. The photo below was taken after being frozen for 3 hours. I recommend to everyone to not order a cake here due to them being completely unorganized and unapologetic. The melted mess was $36.

Update: my husband contacted the owner of this location and they asked for his address to send a gift card to compensate the cake instead of a refund. They never sent...

Came in at 7:55 tonight 6/24. website says closes at 8pm. Doors were locked. Person working never even came out to greet us, just hid in the back. Website phone number doesn’t work and the order functionality on website takes a masters degree to figure out. This isn’t the first time this has happened to us. We travel back-and-forth from the desert to Orange County weekly. Unfortunately, sometimes we have to cut it close. Anyway, I’m not one to complain and give bad reviews, but this pisses me off. Cant call, can’t remote order, and they shut down the place before the advertise closing time. Lame. Wonder if the manager knows what his help is doing. The least you could do is get a phone number that works, and somebody that picks...