Denny's — Restaurant in California

Got a free breakfast meal for my Birthday. Went on Weekday Evening. Store was adequately staffed, minimal customers...I saw 2-3 .When I placed my order it was not mentioned that this would not be valid there(more to come) The server had minimal tables & was visibly (mentally) rushing to the next table before he completed my order(maybe he was new???) The food was poorly presented, 2 over easy eggs, 1 thin slice bacon, 1 standard breakfast sausage, the rest of the plate was empty...white... space...The 2 pancakes were on a separate plate, I am normally given the option if they should be on another plate or not, he said very little to me, nothing stood out about this meal upon presentation. The eggs were cooked correctly(at least) Upon check out I was informed that the free breakfast was not valid@that location, however, he would honor it because it's for my Birthday? I give the waitor a 1 for getting the order correct & timely & for the coffee refill that was not prompt at all, 1 for friendliness (1 simply because he wasn't mean) a 0 for being 'present' during the order, a 0 for follow up. I requested a coffee refill after 20-30 mins of him walking by several times yet not offering one or asking me if everything is ok... Parking not an issue. I will consider not going back. I'll save my money & utilize a local small business, they might care more about the customer experience & meal presentation. However, I did see a waitress waiting on another couple there she; was not rushing, offered upgrades, was friendly, & even laughing with the customers. That's the kind of experience I expect, free meal or not. Their word for 2023...

Great experience. Everything came out just as we ordered it. We both ordered the build your own Grand Slam breakfast. I had two eggs over easy, hash browns, grits and English muffin and an extra side of turkey bacon which cost $1.29. My friend had two eggs over easy, bacon, grits sourdough toast with lots of butter. The waitress was pleasant and the manager was engaged. The place was clean and everyone was friendly. What else do you want from Denny's. I did everything right. The only thing I thought was weird was when I went to pee and I had to pay up front which I always hate doing there was asked me if I wanted to put a tip on it and the only thing amounts that they showed was at 18% and 20% there was no 15% so I ended up paying $4.19 for a tip I was planning on tipping $3.50 but it's okay the girl was perfect. The tip just jacked my bill up to $28 which I wasn't expecting. Otherwise I think we made a great choice picking Denny's in a town we had never been to. You can always depend on Denny's to deliver a great breakfast. We were hungry since we hadn't eaten since lunch time yesterday. Since we drove 6 hours from Phoenix to get to California yesterday, we didn't want to play around with a new restaurant that we didn't know if they would serve good food or not. You can always depend on Denny's having a good breakfast. So I returned to this Dennys on Mothers Day 3 days later and had another posotove experience. They even gave every mother a mother days...

I was very disappointed with my experience at Dennys in Ramona, CA on Christmas Day. We have visited this location many times and everytime we use our AARP discount. I was astonished that on Christmas Day, during the season of giving, the manager informed us that they do not accept AARP on Christmas day. He said it is the only day of tye year it is not accepted. He also said that the franchise owner specifically said to not accept it because "they need to make more money on Christmas Day." I was in shock!!!!! When looking at the patrons in the restaurant, many were senior citizens, and they too cannot receive their normal discount. This practice is just wrong and seemed shady coming from a company like Dennys. Accept it everyday except Christmas....wow.... and they don't even tell you till you pay. The manager even asked to not post this and not to mention their names. Manuel the server was great. Also, there was no signage of no discounts posted but I think because of what I told the manager they now have a sign or something that says no coupons or something like like. It was just such a shady and...