El Pollo Loco — Restaurant in California

Excellent Dining Experience at Pollo Loco Thanks to Manager Alicia

I recently had the pleasure of dining at Pollo Loco, and I must say that my experience was greatly enhanced by the outstanding service provided by Manager Alicia.

From the moment I walked in, Alicia greeted me with a warm smile and made me feel genuinely welcomed. Her professionalism and attention to detail were evident throughout my entire visit. She went above and beyond to ensure that every aspect of my dining experience was exceptional.

Alicia's leadership skills were evident as she efficiently managed the restaurant's operations, ensuring that all guests were attended to promptly and that orders were prepared and served in a timely manner. Despite the bustling atmosphere, she remained calm and composed, which helped create a relaxed and enjoyable dining environment for everyone.

What truly stood out to me was Alicia's dedication to customer satisfaction. She took the time to check in with each table, ensuring that everyone's needs were met and addressing any concerns promptly. Her friendly demeanor and genuine interest in ensuring that guests had a positive experience made a lasting impression on me.

In addition to her excellent customer service skills, Alicia also demonstrated strong teamwork and leadership abilities, effectively coordinating with her staff to ensure smooth operations throughout the restaurant.

Overall, my dining experience at Pollo Loco was truly exceptional, thanks in large part to Manager Alicia's exceptional service and leadership. She is a true asset to the restaurant, and I look forward to returning soon for another fantastic meal under her attentive care.

Thank you, Alicia, for going above and beyond to make my...

WE ARE TOURISTS, TRAVELING ON BUSINESS . . . . We visited EL POLLO LOCO IN CASTIATIC, CALIFORNIA on a late Saturday afternoon. A course the restaurant is closed to dine-in patrons due to COVID-19. Therefore, the restaurant was empty inside. There were no customers at the counter ordering take-outs. My co-driver and I are the only customers visiting the inside of the restaurant at that time. Everything seems normal at first. An Asiatic-Hispanic woman took my order . . . . I proceeded to the left end of the counter, and I saw a food preparer touching her nose and dramatically pretending to be coughing over my food. I was totally shocked!

#TheHateInAmericaIsReal . . . .

To My People Who Look Like Me, BE CAREFUL PATRONIZING EL POLLO LOCO RESTAURANTS. YOU HAVE NO IDEA FROM A DRIVE-THRU THE HEART OF THE FOOD PREPARER WORKING IN...

If you have been eating here for more than a couple decades, don’t expect it to be the same place. The $10 burritos are smaller than the BRC used to be. My combo meal felt like a snack. This place (not just this location) used to be one of the best chicken places out there. The beans used to be very flavorful and the rice was too. It now taste like instant rice and canned beans. The quality of the tortillas aren’t the same either. What a bummer, corporate bean counters (no pun intended) made a great restaurant “meh..” my coworkers chicken combo was so laughable my whole work crew were making jokes about it. The rice+beans only filled one of the sections on the plate instead of a serving in each section. The flavor it’s t terrible but it definitely does not “hit the spot” at...