Las Rocas Bar & Grill — Restaurant in California

First off...I have been a loyal customer to Las Rocas since it opened. I grew up in Castaic. The town is very family oriented and we take pride in our town and the people that have businesses. During the pandemic, I ordered all the time. I made sure I did my part to assist with making sure all my favorite restaurants wouldn't go under because of all the bad that was going on. When I found out from the owner that they were expanding, I was so excited and happy for them. Immediately booked a party of 16 for my husband's 50th Birthday. We arrived and everything went great. I ran into Maria and congratulated her on the reopening. The staff was great and so helpful with the party. I bought 2 cakes and they stored them for us at no cost and even brought out plates and a knife to use when we were done singing happy Birthday. Throughout the night we ordered Margaritas, beers, food, and more. The bill came and we PAID. After the bill was returned.. my cousin was like wait.. there's 2 extra drinks that were charged. That's when we noticed that we were over charged for 2 additional margaritas. Now I know...2 drinks.. no big deal, but I'm a big person on principle. So, we disputed the bill with our waiter. That nice waiter at the beginning was no longer the same person. Immediately he had an attitude and became incredibly argumentative. One of our guests that is a family friend had bought me and my husband a round of drinks. She ordered and paid for them at the bar as a surprise. The bar brought them over. These two drinks were included on our bill as well but our family friend was holding the receipt and talking to the waiter in Spanish. This is where I got upset. The waiter was becoming so argumentative and talking to a woman in such a disrespectful way. I'm like.. buddy.. who are you? Don't talk like that to a woman that is explaining to you. I told him I didn't want to deal with him after watching that display.. so I asked for the manager. Maria walked over and I thought okay good the voice of reason has arrived. I was wrong. She immediately sided with the waiter.. not even knowing what happened. Instead she responded.. we don't charge for margaritas that we don't make. I told her.. check your cameras. Your waiter is saying i drank 3 margaritas and that my husband did as well.. that didn't happen. We each had 2. And had proof. The waiter said that he counted glasses. We said you can't count glasses.. we had others that ordered drinks from the bar and brought them over here. He again argued with our other guest all while the manager stood there. This was handled so poorly. I repeated multiple times to watch the cameras.. she didn't. She then walked away with the bill and with our waiter. He returned with one copy of our old bill and a copy of the new bill. He said.. here.. the 2 were taken off and then threw it on the table and walked away. It was at that moment that I took the other copy of the signature part of the bill... and changed the tip and left the new amount. I was not about to keep the 25% tip I originally placed and reward that kind of behavior. So... this left such a bad taste in my mouth..I will no longer return A party of 16...14 of which are of legal drinking age and locals are no longer going to come to your restaurant and deal with that kind of behavior. We live in a day and age where you have to be on point at all times. We have bad days... all of us do.. but that doesn't give you a pass to be poor to your patrons. A business is only as good as their worst employee. So for now... I'm backing away from being Team Las Rocas. SCV has over 100 Mexican restaurants... they are a dime a dozen...I hope that what happened to Sisley after their expansion doesn't happen to Las Rocas. Work on your employees attitude and you as a manager need to work on that as well. The customer may not be right in every situation, but to reveal true colors over $30 dollars and lose one of your biggest supporters speaks volumes about you as a business person and your values. Be better and do better. Maybe one day we...

The food was excellent. I got the seafood burrito, very large portion for the price and absolutely delicious. It was essentially a plate of sexy, cheese, carb and protein packed goodness. Be careful though, if you care about your figure you'll need to take a chill pill for the rest of the week. I could only eat half of it myself I took the rest home for the next day. I was tearing up how good it was, that and it was so hot my sinus started running but I couldn't wait for it to cool down. The food was ready sooner than I expected. Service was very good, the gentleman got us a refill for the salsa appetizer immediately without us even saying a word. The table was clean and the interior cozy though the lighting a bit dim. Highly recommend if you haven't come here yet what are you doing you're missing out...

I love the place but today was the worst showing of customer service I think I've ever witnessed. If it wasnt..itll be in top 5 for sure. I ordered my fave meal along with the family. At least 20 goes by then waitress says we don't have the pork dish. The owner comes by and said we didn't have it since 6pm! It was well past 9pm. Then I ordered a dish that was a mistake on my part only because I was hungry. Another 20 min goes by before good comes...INCREDIBLE. We haven't been there in a while and it seems, for me anyway, we may just not go back. I truly hate very bad service without any apology especially...