Little Caesars Pizza — Restaurant in California

I’m a T-Mobile customer and one of the perks is Little Caesar’s (buy any pizza and you’ll get free pepperoni or cheese pizza). I went to this location and asked if they participate with T-Mobile’s promo. She said Yes and told me I have to order online. I logon on Little Caesar’s website and placed my order. So I went inside and showed my cellphone and was told to press check out. Then, I said what will be the free pizza? I said I prefer pepperoni for my freebie. She then said, she doesn’t know because they were not trained how to do this promo. I then asked to speak to their manager and she told me that she’s the manager. Another woman came out and told me that she’s also the manager. They even raised their voice and Asked me to leave! This branch and these two managers should and must...

The employees at this place lack in cuetom service. Every time I order a pizza on the phone they answer the phone in a rude way. They never repeat your order back to you and tell you how long it's going to be for your pizza to be ready. They also didnt take my name, so when i went in to get my pizza they did not have my order I had to wait 15 More mins. Also the manager there is always yelling at her employees in front of the guest. They never great there guest and under cook the 3 meat pizza. They all need to take a customer service class and need to take orders through the phone correctly, starting off with taking your name and telling you how long it's going to take. If there was another little Caesars by me I would never come back...

Be careful when ordering at this location check your receipts. I got overcharged for a pizza and didn’t realize it until I got home. I called and they told me to go back the next day because it was near closing time. I went back and had to pay the original price for the pizza again in order to supposedly get a refund in my account. It’s been 3 weeks and the money is still not in my account. I called customer service and they said not to worry that they would reach out to me within 24 hours. It’s been 4 days and still no call. Save your time and money and go somewhere else I have now officially been charged 24 dollars...