Sombrero Mexican Food — Restaurant in California

ATTENTION OWNER: Prices are through the roof! Used to come here about once a week, very good food, good portions, good service but when Covid hit, they pulled the salsa bar, understandable, but they never put it back and they don't give enough salsa and charge extra for small cups. Since then they have RAISED PRICES to the point it just crazy and unaffordable! We can go to a full service sit-down restaurant and get the same good foods for the same price or even less now, and get waited on, have a beer or cocktail and relax. We haven't been back in ages, since the prices JUMPED to insanity, 2-item combo meals were $7.95, kept going up, hit $10.95, we slowed down going, but now they are $15.95 for fast food your taking out...seriously?! Sombrero doesn't seem near as busy now either, likely because it has become just way too expensive, you lost a very good customer with us. Stabilize pricing at a decent affordable level and bet your volume of business goes...

After being sure that this place is completely terrible I try to give them another chance and what happens if I order Carna aSada fries Drive in traffic all the way over there and all the way home about a 15 minute drive each way just to get home and find out that they forgot to put meat and cheese and sour cream and guacamole on the fries! That’s right a huge plate of french fries, still the same lousy service as I remember, PS don’t come here because I’m never coming back as well. They were not even apologetic the guy seemed like he was having a really bad day I get it, stay in school and maybe you don’t have to work at a...

During a phone order I was asked to “please hold,” which was no problem. The lady who answered placed the phone down, not on hold, and continued to assist someone else. I can hear all the conversations around the phone over the next few mins while waiting to place an order. She helped a customer in the store with their order. Then she decided to talk with another person, maybe an employee, about some personal day to day events. After another minute or so she greeted another customer. At this time I had given up and decided to hang up and go elsewhere. This was a 5 minute phone...