Target — Local services in La Presa

Just cuz we're in a PANDEMIC Doesn't mean WE shouldn't get "GRT Customer Service". As a Manager part of your Job is to Handle and Rectify Problems in a "Courteous Manner". As well as you Get paid A Higher Salary for that Position. Your Manager NANCY in your Sweetwater Road Store has NO Business Being a "MANAGER" let Alone being an "EMPLOYEE". Her "Customer Service" was "QUITE APPAULING". After I Explained my Situation She said she Couldn't HELP ME because it was an Online Order. I told her she NEEDED to call them up and She "Interrupted Me" and said You're NOT going to tell me What To Do, I then asked her What her Name was she replied "NANCY" I Asked her if she could Write it Down Since I DIDN'T have a Pen. And her "REPLY" was "NO" you can Write it Down "YOURSELF", as She came out from Behind the Counter, she goes on to Say She's trying to "Help Me"and that I Don't Need to Talk to Her like That, and She "Walked" Away. What Part of "ANY" Of That is "PROFESSIONAL and COURTEOUS". If I were her "BOSS" I Would Have "FIRED" Her "IMMEDIATELY". She could have DONE something About it. Meaning if she WOULDN'T have CUT Me Off She Would Have Heard What I Was "Suggesting" As Someone who has been in "Customer Service" nearly 35 YRS. Which Was to Contact Online and Explain The Situation And Ask Them How They Could HELP Me To Rectify The "PROBLEM".

I Will "NEVER" Shop There...

Bought $50 iTunes card and it was already redeemed by the time I got home. Target and Apple are useless to get any help with the issue, so it just perpetuates. Even when trying to explain to them that their gift cards, unsecured on racks (or in the supply chain), can be tampered with by opening them, especially the "envelope" style iTunes cards, where a slip of paper inside contains the code. Once someone gets the code, they replace the gift card on the rack, and can run a computer program or script that periodically attempts to redeem the card. Once you purchase the card it gets activated, at some point before you can redeem it, the scammer's script runs and redeems it before you. Target says too bad, it was activated and this is not possible. Apple says too bad, the funds were already placed in a different account. And the scam continues, you can confirm this is happening to others by a simple Google search. Shop here if you must, but I will never buy another...

I’m happy that Spring Valley has a local Target, but if you can avoid coming here to make a return I would HIGHLY suggest it. I don’t believe everyone at this location is unhelpful because Thania the manager/or floor lead on duty was actually informative. However, the specific Target employee I originally dealt with, Cene, wasn’t unknowledgeable about online returns and her customer service was nonexistent. I understand people have off days, but that didn’t seem like the case in this situation. She was nice when speaking with her fellow coworkers, but when it came to trying to assist me, it was attitude central.

This location isn’t the biggest and might not receive all the same merchandise as other Targets, but if all you need to do is pick something up and it doesn’t require having to interact with anyone who works here, I say go for it!

(Had to add an extra star just for the fact that I’m rooting for Spring Valley. We deserve nice...