McDonald's — Restaurant in California

My daughter and I stopped by here to grab something to eat on our way home from a trip. We used the restroom, then went to order our food. We were passed by one employee in the hall of the restroom, and encountered another cleaning. Not a problem. After we left the restroom to take our order there was we went up to the counter where there was nobody in line. Another employee looked at us and we said "Hi" to her she stared straight at us and turnes around. The employee that had been cleaning the restroom came into the counter area, we said "Hi" to her and remained waiting at the register. She turned around, smiled, and left the kitchen, returning back down the hall. Two men cam and picked up an order that the lady behind the counter may have been working on, but a "Hello" or "We'll be with you as soon as we can" would have been nice! The men left and still nothing. I called to the lady and said, "Excuse me, we're ready to take our order," but nothing. She looked at us again and continued to make us wait, without speaking to us. The drive-thru had not been busy, so I don't know what the problem was. I was very nice to everyone I encountered. We left and went to the McDonald's in McFarland, 23 minutes away, instead. I don't understand the lack of customer service, but we won't be making this our regular stop on...

I came here around 10pm on a Sunday. Drive-thru wasn’t busy at all just a few cars ahead of me, but I had placed a mobile order ahead of time. Usually when you pull up to a McDonald’s you either hear the prerecorded message of if you’re using the mobile app or someone is actually saying “Welcome to McDonald’s”. But like the other reviews customer service is an issue. The lady wasn’t friendly at all. Even the Burger King down the street is pretty bad with the customer service as well. Now the food came out hot and it was all correct but I had forgotten to double check on the sauces I had requested even though it was noted in the app. Those I had never received and I blame myself as well for not checking before leaving. So far, this place is your average McDonald’s and it’s not much different from many other McDonald’s aside from the poor customer service. I don’t know how clean it was inside the dining area but others have stated it is an issue. If that’s the case and the customer service still stinks, it won’t be looking good for the business later down the road. Overall this is an okay place to stop by if you got nowhere else to go, but if customer service is what you’re big on; don’t expect the other fast food places on this street to be...

Probably should have written this review a while ago. Ordered food today on the app. Picked up the food drive all the way home and an item was forgotten of course, so I had to drive all the way back. I thought to myself “I better take the whole order so it can be remade because only a lunatic wants cold McDonald’s. Once I got into the store the lady at the front asked how she could help me. I replied saying “you guys forgot a part of my order.” A woman in the back then asked what was missing and I said the item. She then grabbed a box of which they obviously forgot to put in my order bag so again it had been sitting there. I then replied “I would just like the whole order remade” they said we can only remake your fries and nuggets, not the whole order. I then did not want ti start a scene so I asked for a refund but of course I ordered on the app and I’ll have to go through the app for a refund…. I can’t tell you how many times I’ve gone to this location and gotten an order wrong. Apparently now I have to go in and order on an electric kiosk, and double check to make sure my items were put in the bag. I’m just one step away from becoming an employee myself. $20 an hour is a joke for fast...