Panda Express — Restaurant in California

At the store 0789, order#143904 in 12/26/2017@3:59pm. Server was Brian. He was probably new at what he was doing so I was patient with him. He didn’t give me my receipt and didn’t give me back my change and never said hello nor said thank you, but I was patient enough to wait more than 15 minutes because the teriyaki chicken was still being cooked. There were only 2 people helping customers and the line was starting to fill up. The girl who took my order said it’ll take 7 minutes for the teriyaki chicken so I paid and waited. As I sat there waiting, this employee suddenly took charge because the lines was getting full of customers. She was probably the supervisor or lead. As I sat there, I noticed how rude and unprofessional she was to the employees and customers. I was getting impatient because the time waiting was going on past 15 minutes. So I approached Brian and asked him how much longer. He didn’t get to answer because this woman supervisor interrupted and said “ what’s your order, what are you waiting for”? And then Brian told her I was waiting for the teriyaki chicken. She looked for my plate but was no where to be found because she gave it to another customer. Then she told me” well what’s your order and did you pay”? I really got upset by this time. I told her, “I already paid, and I didn’t get my receipt nor my change back, I paid cash”. Then Brian gave her my receipt but before she could give it back she read the order and proceeded to fill it. And then she was about to place the teriyaki chicken that was sitting in the container only tiny pieces and one large piece stirred it and told me” here’s your chicken” and then I told her no not that I don’t want that! I want the fresh one. I didn’t spend more than 15 minutes for you to give me that leftover! By this time I’m already mad at her for being stupid and rude. And then her mouth went rambling on and being all sarcastic and making me feel like I was the stupid one. She said “ oh happy holidays to you too, nice of you to be a customer” I told her” no, you don’t get to be sarcastic and rude to me” and then she kept rolling her eyes and shaking her head like I was stupid. I told her just shut up and give me my order I don’t want to hear anymore of your smart mouth. I just want my food and get out of here. She practically threw my food to my face in front of all the customers in line and she caused the commotion not me. I left angrily but walked out of there calmly. The restaurant was at a stand still, you could hear a pin drop. I want you to know that as a regular customer of this location I have never experienced such unprofessionalism and rudeness in my life. That woman was loud, rude, has no customer service skills and don’t get me wrong, this is not China! We people here work hard and deserve better treatment because its customers who come back for repeat business and we pay your salaries so get your woman supervisor back in training because you you will lose customers if she continues to behave...

We placed an order online. We noticed the store was busy so we waited in our car well past the pick up time. All the while watching people waiting for their online orders but walk ins coming in and immediately getting their food. We went inside and were told our order wasn't ready and they didn't know how long it would be. We waited for 45 minutes then asked for a refund. The employee told us they couldn't do it, we had to go online. We finally got our food, went home, looked online and it specifically says you have to speak to the actual restaurant for any refunds. While in the store we were greeted with rude comments from one of the employees. Not to mention the dining room was disgusting! Food and drinks all over the floor and tables. Our food was also less than stellar. Terrible experience! They don't even...

April 11/22 Update* Explain to me, how can food be so old in this busy restaurant? Why when you order in rocklin, Roseville, folsom panda food is fresh and tasty and this place being so busy still serves old dry food? Honey walnut shrimp dough falls off 😞😣

Out of many panda express restaurants ive been too, this place has low quality food prep. Every time I come here (hoping itll get better over time) rice always looks old and dry, other selections also look old and and reheated many times, this usually happens in places where theres barely any customers, but not for this place, theres always large flow of people here due to winco store being right across, why roseville, rocklin, folsom and other areas quality of panda food looks and taste fresh, delicious and like it was just made out of oven, but sadly not...