Ordered online for 7pm pickup. I was driving from work and at 640pm recieved a text my food was ready (way too early, cold soggy pizza?!) When I arrived i told the casheir a couple of times that I paid for 3 ranch sides, They weren't ready with my order, and she still only gave me two. The soda I chose online wasn't available in store and I got a different room temp 2 liter instead of a cold one. Upon opening the box to check my pizza (gut feeling) I found it was made wrong, FIVE of SIX toppings were missing. The cashier called over a guy from the back that said it was the online order services fault and offered to remake my pizza, just had to wait 15 more minutes. I agreed, told them my exact order, he wrote it down. and i waited. after 10 minutes he got on a phone call and my pizza was pulled from the oven and the cashier finished it off WRONG with a drizzle on the whole pizza, which I requested twice to be on half only. it was written down. I was too tired and annoyed to have them redo it again so I left with my order. The whole ordeal was a mess, and while the pizza was being remade my farlic bread got soggy and the dissatisfaction from...
Read moreDon't bother ordering from this Pizza Guys, staff are lazy and unprofessional. I had to wait nearly 20 minutes just to pay for my pick up order that was already done, then the server couldn't figure out how to cash me out so voided my order to redo it to charge me and screwed me out of my loyalty points. AND when I asked for plates, napkins, cheese, peppers, and ranch the girl rolled her eyes at me then told me that I would have to pay for my one ranch. I explained to her that the last time I was in, the GM gave me one ranch for free and I only paid for a $12 calzone versus this order of $26 for pizzas. She told me that I must be mistaken. Not to mention they got my order wrong by putting toppings on that I asked NOT to be put on! This location is the WORST Pizza Guys I've EVER been to! BEWARE! Save your money and go to the sports...
Read moreI had a great time just ordering the delicious pizza at Pizza Guys. The Togo order section and backroom pizza makers were committed to great service and were very friendly and are ALWAYS ON POINT. The atmosphere was awesome and I definitely liked that you have a very modern style. Most importantly, every pizza and wings on your menu tasted great! I've been to MANY pizza guys locations and I travel from Folsom CA passing I don't know how many locations I will glady get my pizza from this location everytime because EXPERIANCE IS KEY and people pay for pizza (YES) but it's the experience and how people make you feel when paying for that pizza!! Biggest Thanks to Jesus for running a fun organized tight ship!!
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