Rockstar Noodle Bar — Restaurant in California

Terrible customer service, questionable hygiene practices, and terrible overall experience. A friend & I ordered from their online menu and went to go pick up our food after waiting the amount of time listed on the order confirmation screen, but when we got there, the guy working the counter said that our order had never come through, so apparently we were waiting for nothing. We then tried to reorder the items we wanted, but the guy claimed that they were "sold out," which didn't make any sense to me since they'd opened at 11:30 am and we placed our order at 11:40 am. At least make your excuse make sense, dude... he could've just said the menu item wasn't available, but nooooo. So we had no choice but to order something else, and after our order was placed, the guy randomly left the restaurant without saying anything. When he came back, we asked how long it would take for our food to be prepared since we were getting takeout, and he said "soon." My friend then saw him holding a block of frozen noodles in his BARE HAND as he was about to put it into the pot. I mean, really??? If you're working in food service, you should definitely use gloves or at least some kind of tool like tongs or chopsticks to handle food, but NO, this guy held food in his bare hand during the middle of a pandemic! Our food was done suspiciously quickly after that, and we only found out why after we had already left and sat down to eat. My friend had ordered their signature "Rockstar Ramen," but 80% of it was completely inedible because the noodles weren't fully cooked and were all hard and icy. I seriously don't understand how the guy didn't check the noodles or something to make sure they were fully cooked. It's like he was TRYING to make every aspect of our experience horrible. And the whole time we were there, even after he finally gave us our food, he never apologized, said sorry for the numerous inconveniences he put us through, or expressed any bit of remorse. The audacity and sheer unprofessionalism of this dude is astounding. Just save yourself the nightmare and go somewhere with better customer service and food...

Can't believe this place has more than 1 star overall. My friends and I went to get lunch and the guy didn't let us in for 15 minutes even though it was their business hours. We were finally in and nobody took our order for like 20 min and when they were finally ready they didn't bother coming to our table and the man just told us to yell out our order. Lazy and then took almost 40 minutes to start getting our food even though we were the only customers and they even got an order wrong. They didn't even serve us water or my drink. When we asked for water they ignored us 3 times and they finally gave us an answer saying "wait" just to tell us to come up to the counter and take the cups and water ourselves. Towards the end of our meal, I still hadn't gotten my drink and apparently they just left it on the counter and didn't even bother telling us, let alone serve it. Whats the point of me paying for a drink I wanted with my meal if I didn't even get it until my food was basically done?? We had to essentially serve ourselves and when we wanted to pay, we once again were told to walk up to the counter ourselves again. We decided that since our food was slow, got our order wrong, and served ourselves throughout the whole meal we won't give any gratuity. When the owner saw it he yelled at my friend why he didn't tip and my friend said because we didn't get any service and it's not mandatory in the first place. He kept demanding that's wrong and we should tip. If you want a ruined meal experience this is the...

We got the beef & beef tendons& beef tripe with rice noodles mild spicy but honestly I ordered some chili paste to make it more spicy. We also got a side of Inoke mushrooms wrapped in beef were really good and it’s tasted so good if you put them in the broth of the beef soup. We also got the strawberry oolong tea drink and that made the food taste even better. The sweet lady who served us was helpful and nice. She even gave us water as we waited for our food. Seats are limited so first come first serve but dining in was a good experience. In total we spent 57$ for...