Superco 皇都電器 — Local services in City of Industry

Superco is an absolute gem for electronic enthusiasts! I recently purchased a soy milk maker from them and encountered a minor issue with the motor after being away on a trip for two months. However, thanks to the exceptional customer service provided by Peter Yeh, my experience turned out to be nothing short of fantastic.

Peter went above and beyond to accommodate my needs, allowing me to exchange the faulty product for a new one without any hassle. Not only did he ensure that the replacement worked perfectly, but he also took the time to provide detailed instructions on how to use it effectively. What's more, he patiently explained all the intricate features and functionalities of the machine, spending over an hour with us. His expertise truly saved us time and made the entire shopping experience a breeze.

As the saying goes, "Time is Money," and Peter certainly knows how to maximize both. His dedication to customer satisfaction is truly commendable, making him an invaluable asset to Superco. With such outstanding service, it's no wonder I'll be returning to Superco for all my future electronic, furniture, and other purchases.

Superco, with Peter Yeh at the helm, is the bomb diggity! I highly recommend this store to anyone in search of top-notch products and exceptional...

This past week.We purchased a split air conditioner from Superco. We are happy to say this is our third time making such a purchase. The first time was many years ago at a different location. Our first contact with Superco left us with a good enough impression that we searched to find the company again. Our second purchase last summer was a good experience. We met Jason and Mai who initially helped us out and were very patient and helpful with us and they put us in contact with Mr. Kan Hong. Mr. Hong was SUPER helpful, patient and knowledgeable and understood our needs. He set us up with a gentleman for installation and was a helpful go between to make sure all went well. We made our purchase, had the installation done. When we called to get an adjustment, there was no hesitatation. All went well and we were comfy the rest of the summer thanks to the team. So now to this year... We contacted Mr. Hong to have another AC installed. We received a quick enthusiastic response. It was beyond "service". He treated our interaction as if we were old friends.making sure we got what we needed - that's the feeling he left us with. Our transaction was simple and smooth. And even aftercare was admirable. He made sure all went well. We will be contacting them next...

Okay, I have to say that this place definitely earns its 5 star google review rating. Here are the events of today:

Needed a mattress to be delivered asap to my home. 10 a.m. = called Superco to see if they have a mattress in stock. 10:15-10:30 a.m. = showed up and saw/sat on mattress. Paid for mattress. 12:30 p.m. = Received a call for mattress to be delivered. 1:00 p.m. = Mattress in 2nd floor bedroom!

I can't speak to the pricing, because I really did not shop around for a mattress, but they did offer me a slight discount based on a promotion that they were having. They also have Ashley furniture sofas there, and the same models on the Ashley furniture website are 20-30% more from Ashley's directly. I'm not sure how that works, whether it's an open box situation or what, but the prices are lower in that regard. No cash discount though.

I speak mandarin and I can understand mandarin, but I prefer to communicate in English. I only spoke English and the staff speaks English perfectly fine.

Thanks Young and Ken! I can tell you guys really tried to accommodate me. I'll be...