Planet Fitness — Local services in Rowland Heights

GM George was very professional when addressing my concern. He showed willingness to assist, He was very attentive to the concern addressed, decent tone of voice throughout entire conversation, demonstrated flexibility and willingness to work with me. Also, GM George took the time to educate me as a member, provide me with options, diffuse the situation, and provide a solution that provided a win-situation. Moreover, GM George executed first contact resolution. He took the time to thank me for being a loyal member. He acknowledged my years as a member. My concerns, issue, and questions were addressed in a timely manner. GM George provided Legendary Service. He is the epitome of what Good Customer Service should be when assisting members. Also, the location is a wonderful place of business because of accessibility, warm-welcoming environment, friendly staff & professional, clean, regular disinfecting of machinery and commonly frequented areas, reasonable pricing, knowledgeable team when it comes to fitness, membership, and company products & services. Also, the facility has numerous machinery to choose from to accommodate all of your work out needs, decent client-base, and flexible hours of operation to meet the schedule of their client-base. This location is very spacious w/ decent parking. As a result, I was very impressed and would highly recommend...

The short woman at the front desk was terrible. I couldn't walk freely into the black card member club of the gym, she would stop me. I couldn't enter the bathroom freely, she would ask me to change into sneakers before going to the bathroom. In short, her existence was to be a dog blocking the road. You couldn't go anywhere but to the treadmill. Following her instructions, I almost thought I was at her house. This seemed to be a public place, not her home. I thought I could freely enter and exit my black card member area, I could freely take a bath, and I could also decide not to run on the treadmill. She should be fired because if I hadn't restrained myself just now, there would have been bloodshed. I would have punched her in the nose and told her to get out...

Cynthia at the front desk is a great representative! She represents Planet Fitness in a professional and awesome way. Upon check in, I had to update my payment info. She kindly informed me and then further assisted me in some other membership questions. She even double checked on FURTHER information to give me on my way out the gym. No one cares to go the extra mile in informing people. Especially doing it with a smile. Finding kind and efficient customer service is hard to come by these days but she made things easy. That makes my decision to come to this gym even easier! Thank you, Cynthia! For answering questions and informing people the way you do. Thank you PF For making the gym experience less painful for me by having great and...