Subway — Restaurant in California

Horrible customer service experience. On the early afternoon of 08-04-2025, I went to the Subway in Perris and placed an online order which the employees there helped. I was having trouble with the app and the employees there helped me place my order. After waiting about one minute, the employees let me know that my order ticket did not print up. Together, we checked my app and realized that the order was placed at the Antelope Valley location. The employees at the Perris location instructed me to call the other location, to cancel the order, and they would refund me. This all happened within two minutes. I immediately called the Antelope restaurant while I was standing at the Perris location, explained the mishap, let them know I was canceling the order and requested a refund. The female at the Antelope location said they just started making the order. They would cancel the order but they were not going to refund me since they had already started the order and would lost money on the food items used. Mind you, I just placed the order within TWO MINUTES of canceling it. Unless you are Speedy Gonzales there was no way on God’s green earth that they started my order and were unable to cancel it. The Perris restaurant employees were literally shocked that the Antelope restaurant were unwilling to refund me. So much so that they called the Antelope Subway on my behalf. Antelope Subway said they would not refund my order but invited me to their restaurant to pick up the order. I was unable to drive all the way over there with my time restraints. The Antelope Subway just shrugged their shoulders, charged my credit card, and refused to cancel my order or issue a refund. Why did they think they were going to keep my money with no response?! I am not the one…

I understand and respect that each Subway restaurant is a franchise and is an independent, individually owned small business. However, you are a public establishment that serves the community and loss of a loaf of bread is part of the business. I seriously doubt that my order was started two minutes after it was placed and that the restaurant was unable to cancel my order with this very reasonable timeframe. I cancelled my order within minutes of placing it, but I was still charged and the employee shrugged it off like “Oh well, your loss. No refund.” Horrible way to treat a customer.

My second issue is with the app and not this particular restaurant. When you are literally standing inside a Subway restaurant, placing an order in the app, the app should recognize your location. Instead, my order was sent to a location miles away. Also, the Subway app would not recognize my credit card billing address. I live in the 92548 zip code area, but the app billing address auto populated to German without the ability to change the city/state. As of this morning, I deleted the app and am forgoing all my accumulated points. I will not be patronizing...

I went to this Subway because I was getting my tires checked at the Les Schwab next door and decided to get a soda. They charged me $2 for a small soda which is what a large costs at most places... After paying for the over priced soda I stepped outside for at most 5-10 minutes to check on my car. Les Schwab needed more time to finish so I decided to go back to Subway to get a sub and top off my soda (at most one inch worth). When I went to top off my soda the Indian girl working there told me "You cannot get a refill on your drink once you have stepped outside". I responded back to her "Your soda is already over priced and now your telling me I cant top off my soda because I stepped outside for a few minutes?" She replied back to me "That's our policy." So I told her that she has lost my business because of poor service and I will be sure to tell my friends to not go there as well. She responded with a shrug and obviously doesn't care.

I could understand if I came back the next day or maybe even after a few hours to refill my drink but a policy that prevents me to top off my soda because I step out the door is in my opinion a poor policy and shows customers they are just a number at this specific Subway. Soda is a huge profit item for them already and refilling a cup costs them a few cents worth of water and syrup. To risk losing customers over such a small amount of money is really sad and boggles my...

Currently have applied to this subway not just once but 3 times to the same position "subway sandwich artist" I called a few days ago and they told me they weren't hiring which the add for them needing people was on indeed . I go on again yesterday and they need people for the same position so I applied once again. Today I go on and it says I'm they still need people for the same position I already have applied to 3 times. If you guys can't or aren't hiring please don't put it up on indeed as you guys are because those people actually trying to have an opportunity like me to work can't get a job due to inconsistency of companies like yours. I'd appreciate it if you guys don't put up fake adds...