TOGO'S Sandwiches — Restaurant in California

MY 2 LAST EXPERIENCES AT TOGOS UNFORTUNATELY HAVE BEEN BAD, OVER A YEAR AGO I WENT AND THE SANDWICHES WERE NOT WRAPPED NICE AND TIGHTLY LIKE THEY ARE SUPPOSED TO SO THE STUFFING CAME OUT OF THE BREAD, WENT BACK AND COMPLAINED, THEY LISTENED TO ME AND THEN THEY SAID "OKAY, WHAT DO YOU WANT US TO DO?" I JUST COULDN'T BELIEVED IT SO I ASKED FOR THE MANAGER'S HOURS BUT I LEFT A MESSAGE AND THE OWNER CALLED AND HE WAS VERY NICE AND INSISTED ON REPLACING THE SANDWICHES 🥪, NOW I DIDN'T GO BACK FOR OVER A YEAR AND I GO BACK LAST WEEK AND WE ARE THERE EATING AND MY DAUGHTER NOTICES THE EXPIRATION DATE ON MY BOTTLE DRINK AND IT WAS EXPIRED SO SHE MADE SURE THAT WAS THE EXPIRATION DATE TOOK THE BOTTLE BACK AND TOLD THEM THEY GAVE HER MOTHER AN EXPIRED DRINK AND INSTEAD OF REPLACING IT IMMEDIATELY THEY TRIED TO CONVINCED HER THAT WAS JUST THE DATE THE MANUFACTURER PUT OF WHEN THEY MAKE IT, MY DAUGHTER TOLD THEM NO, SO THEY GAVE HER A REGULAR SIZE CUP WHICH I DO BELIEVE THE BOTTLE DRINK I PAID FOR IS MORE EXPENSIVE THAN THE CUP DRINK. GAVE IT A SECOND CHANCE AND IT WAS...

I used to like going here. This is convenient to go to. They had the daily deals over the weekend and there were very nice, friendly, and welcoming employees there that were enjoyable to interact with. I can understand getting rid of the weekend daily deals, but I can’t wrap my head around why the kitchen reorganization was a good idea. Essentially they turned their kitchen into a McDonald’s theme theater. The customer interaction is only limited to the what you order at the register and when they call your name when your food is ready. You can watch the employees working on your sandwich, but even they say “have a seat and we will call you when your sandwich is ready,” you’re discouraged to interact with them. On most days, you can watch the employees interacting more with each other than with the customers. They could have done this because to be more efficient, but the minutes they are saving each day is costing repeated business. Without a good customer relationship, I’m more inclined to go to and encourage others to go to Jersey...

The last two times I’ve ordered from THIS location since the changes my sandwiches have not been enjoyable. The way they were slapped together was messy, ingredients spewing out of sandwich wetting and making stale bread disgusting. Had to remove the browning avocado. The avocado should not have been put on sandwich to begin with. That’s where quality control and being able to watch a sandwich maker was a great customer service when going to togos. I will now be going to jersey mikes or even subway so at least my food is fresh and made to my liking and not just thrown together any which way and thrown in a wrapper like my last half wasted meal. I bought my daughter and grandsons sandwiches as well and their bread was crumbly and stale as well. These changes were not better for customer, may be better for Togo’s but I bet your loosing faithful...