WaBa Grill — Restaurant in California

Beware when online ordering - I ordered online today as the website states they open at 10am. I get a call from the manager stating that i had to change the order cause they open at 11am today. I advised of the website and advised how was i supposed to know that. He said that instead of fixing the website they left it as it is as it's hard to change. So I asked him to go ahead and changed my delivery from 10:30am to 11:30am, which he said he did (mind you i'm at work and this is supposed to be ready by my lunch hr). Later when it's 11:30am i get a call from one of the employees stating that i have to reorder the order since instead of changing the time they just cancelled the order and i would need to go pick it up. I cancelled the order instead and now i have to wait for the money to be placed back on my credit card. Never online ordering...

I did a pickup order at this location, and wound up with a poor customer from the Hispanic male cashier who ignored me as he danced and put sauce cups away. I literally was the only customer and he decided to dance to “Poco Loco” song. After 5minutes he decided to look up without apologizing for wait and said “Hi, what are you here for”?

Not even an acknowledgment for him making me wait as he danced foolishly.

I said I was here for a pickup order. The saw the first bag on the counter, looked inside and handed it to me.

When I asked for side of waba sauce he gave me a look annoyed and then said “there’s some in the bag.”

Like ok sorry for ruining your dance session.

Management please hire better...

Went today about 5pm and got the rudest cashier. No hello, no thank you for coming, no how can I help you. Just an irritated expression on her face the while time. She looked bothered that we were there. Pretty rude treatment. We won't be going back here for a while

** Update ** A rep responded here and asked that I contact them so I thought something might be done. So I contact them within a day, then they responded and said they would reach out to me with a response on my experience. But here I am months later and no response. Can I take away the one star...