WaBa Grill — Restaurant in California

My family and I after work came to this waba grill. When we walked in the lobby we were not welcome, mind you there are only two people in the entire lobby and they are waiting for there food. As I approached the register I was not even acknowledged I stood there for about 4 min, as she put food in a bag she says to me are you ready to order without even making eye contact. When I was ordering she keep repeating anything else after every order. She seemed upset and bothered I was ordering. When I got my food, the white rice was under cooked I could feel it hard and mushy like it was still to cook. A very fine thin layer of chicken, this is the FIRST Waba grill that serves very very little. Food not what I was expecting at all. And the server Yulma who seemed bothered was singing back there with the cooks. I was bothered. I will NEVER come back...

Update 8/10/2020 - Updating from 4 star to 5. I made small comment after picking up order that has wrong selection (white instead of brown rice) on the app, and few days later, owner of the store reached out offering me a free bowl to make up for it. I'm super impressed and anyone that is willing to handle & care for their business this way deserves a full 5 star! & of course always yummy food!

I love coming to this place as they have good service and delicious food, fast. But they lose a star because every time I ask for dressing on the side for my salad, I always get a side cup of dressing plus dressing on my salad as well. I think there's a communication...

Menu indicates to pick a sauce. Lists sauces and does not mention any extra charge for any of the listed sauces.

When I got my order is when they asked me if I wanted sauce, not during. I told them which sauce I wanted and they told me it would be an extra charge.

Just to make sure, I attempted an online order. Lo and behold, no extra charge for the sauce she was trying to charge me for in store.

Could be considered a scam, maybe not, but definitely sus and the lady who seemed to be in charge couldn't explain why there was no indication of extra charge for sauces. Super shady. Shame on...