Winchell's Donut House — Restaurant in California

My coworker and I went into this establishment this morning around 12:45 a.m. when we got off work to grab a sandwich and some orange juice. We walked in and waited at the counter while the employee named NaNa finished assisting the customer ahead of us. In the meantime some Spanish customers walked in and stood behind us. When the young lady finished she immediately started asking them what they wanted. I interrupted her to let her know that we were next in line. She was very rude and almost dismissed what I said, but she hesitantly asked what we wanted. By the time I got to tell her that I wanted a sandwich as well, she was already ringing the items up in a gesture to rush us so that she could continue with the Spanish customers that came in behind us! I am writing this review because I am tired of patronizing establishments that don’t respect African American customers!!!! PERIOD When I asked the employee to give me my money back for the sandwich she said that I would have to come back when the manager was there. I tried reaching the manager via telephone and the employee that answered the phone didn’t not speak nor understand ENGLISH!!!!!! She hung up on me and when I tried calling back, no one answered!!!!!

I’m so frustrated with the lack of customer service skills and blatant racism these businesses dish out. I will definitely not be supporting this place again. I suggest that if you don’t have people that can represent your place of business well and communicate with ALL the customers that are patrons, DON’T HIRE THEM!!!!!

If I could give 0 stars for the service and treatment I received, I would because both of the ladies I encountered were just plain rude and...

The employee Fernanda has no respect towards customers. When we were placing our order she started rushing us, however when we match her speed she was like slow down (she seems new because she was all over the place.)So I did slow down and ordered an item at a time. In my order I specified I wanted 1 hot Black Forest and 3 veggie sandwiches. Even after I finished telling her my order I said yes 1 Black Forest and 3 veggie sandwiches to make it simpler for her. She still managed to get my order wrong. She gave me 4 veggie sandwiches instead. And when I brought it to the attention of her and the other person that made it they tried gaslighting me instead. With an attitude she took it back and made the black forest sandwich. While she was making it I’m not sure why she thought it would be a good idea to loudly talk negative about customers while she clearly saw I was standing there she was gossiping about previous situations where customers asked to speak to a supervisor and she said that she would simply tell them “they’re not there” and laughed. After she finished the Black Forest sandwich, she threw it on the counter without saying anything and to make matters worst she burned it. At this point I just wanted to leave before I said anything, obviously she doesn’t care, she’s only there for...

I came here yesterday to get a “chilla” came in with my son and he needed to use the restroom. I asked if I can get the key to the restroom and I believe her name is “Zulema T” asked the other girl in there if it was out of order in front of me really loud so I can hear. You can tell she just asked her that so the other lady had an excuse as to why they shouldn’t let us use the restroom. The other lady said yes. I then told them there wasn’t a sign on there that says it’s out of order. She then made up another excuse which was “it’s for employees only” “not a public restroom “ I also told her there is also not a sign on there that states that. I left after getting my order. They could’ve said that from the beginning and not try and lie their way out of us or letting my son use the restroom. This place hires lying employees. Manager should be on site with all these bad reviews...