Arby's — Restaurant in Calimesa

This Arby's outsources taking your order to a call center in Pakistan. Ordered for two people, and had to repeat my order 4 whole times. Once I drove up to the window, I learned my order was incorrectly taken. After correcting my order, I was told unprompted by the employee at the window that my order wasn't taken by an employee inside the store. It was taken by a call center located in Pakistan, which explains why my order wasn't even close to being correct. I wish I were joking.

Do you know what makes people more rude in addition to being hungry? Needing to repeat their order 4 times and still not having it understood correctly. Call centers have ZERO business replacing a local interaction with a local business done in person.

Aside from that, the food was okay, but I wasn't given the sauce for my French Dip sandwich, nor was I given double meat as asked (and charged) for. What little meat it did have was cut super thick and wasn't warm when I received it. All of the rest of the food was good, barring those things. I was super excited to see an Arby's that is 24 hours, those don't exist near me. The outside of the restaurant was very well-kept and clean, as was the drive-thru. It's a damn shame; if it weren't for the call center thing, I would be willing to come back to...

The cost of the food relative to what it is and the portions is not a good value IMO. The meal in my photo was $13. That dollar amount is not a lot but looking at what you receive for that it seems pricey (a few chicken strips=$5, French fries=$5 and a large drink=$2.50). Seems like a bad value to me. I was initially very happy to hear that an Arby's was coming to the area. I've been here a few times and every time there is a long wait for the food. This last time in the drive-thru, we were asked to park in front while they prepared our drinks (something about the machine needed changing). Okay, I get that things take time to do but we sat out in front for almost 20 minutes. In that time, multiple cars came and went through the drive-thru as did many people inside. I honestly think that they forgot about us and only realized it after that long. This place is just managed poorly. Don't think I will...

The staff wasn't that friendly. They mostly stood around talking to one another. The chicken ranch sandwich was awful The chicken strips on it were burnt..I've never seen tenders so dry before. The turkey sandwich was also dry & our curly fries were cold as if they sat for awhile. I ended up not eating However my brother had the Arby's melt and he ended up sick on the toilet for hours. Pls forgive me for being graphic. I was very disappointed, because I was excited to see there is an Arby's in the area. I'd recommend someone from management to take a closer look & train them properly or better supervision. I'd like to revisit in the future in hopes of a better experience. Reason for 1⭐️ is because I couldn't write a review without it. Yes,...