Dunkin' — Restaurant in Calumet Township

I arrived to Dunkin on Monday Oct 16 at around 5:30 pm if im not mistaking, and I ordered a medium iced coffee and munchkins. On the Dunkin app you get free coffee on Mondays with a minimum purchase of a dollar, now I admit that I was late saying that I was using the app for the free coffee but they hadn’t even made the coffee or bagged the munchkins yet because when I got to the window I had to reorder what I was trying to get, which made me forget to say im using the app. After he told me the amount O gave him a $50 bill and then I told him I want to use the app, he tells me no I can get it next time. So I asked why next time why not now ? He said cause I waited too late. Another male employee walked to the window to see what the fuss was about he also told me I can’t use the app, so I asked for my money back HE TOLD ME NO ! How can you tell me I can’t get my money back for a coffee and donuts you didn't even make yet ? I repeated my myself again and said give me my money back in a more serious tone he told me no and don’t come back here no more. I literally almost had to get out my car to get my money back. That is very unacceptable and I will be reaching out to corporate because I will not be disrespected on no...

THIS IS THE ABSOLUTE WORST DUNKIN IN THE AREA ! I had an incredibly frustrating experience at this Dunkin’ location. I came through the drive-thru to order a Brown Sugar Shaken Espresso, but what I received was a weak, milky drink with no espresso at all. When I brought it to the staff’s attention, I was told the espresso machine was down because it was cleaning.

That explanation only made it worse — why would you knowingly serve a drink missing its key ingredient without saying anything? If the machine is down, just let customers know. Don’t try to pass off a drink that clearly isn’t what I paid for.

Thankfully, I tasted it before heading to work. I typically avoid this location due to past issues, but decided to give it another shot — big mistake. Once again, my time and money were wasted.

To make matters worse, I was offered a refund but only received $4 when the drink cost $7. Not only did I leave frustrated, I also left shortchanged. This felt like an intentional decision to serve an incomplete drink and then not properly refund me for it.

I hope this message reaches someone who will actually take steps to hold staff accountable and improve the...

Worst Dunkin’ on the south side very rude the cashier guy snatched the receipt back because he was too incompetent to interpret what the word upgrade means I told this guy I wanted to “upgrade” my small cappuccinos to med this camel made me pay for 2med and 2smalls red flag he didn’t give me the receipt until I saw he made an error then proceeded to give me attitude because I wasn’t having the unprofessional rudeness I immediately asked for a receipt for my corrected order to just simply see if I was cheated they all gave me a hard time repeatedly coming to the front making customers leave and to top it all off as I was riding back pass coming from another store around the way I see they called the cops all for a misunderstanding they caused not speaking proper English and comprehending it well I even asked the guy whose the cashier that challenged what happened to run the cameras back and he proceeded in ignorance telling me what I can get for free but yet turned around and called the cops they need to be shut down nobody goes...