Really disappointed with how I was treated today. Be warned that the online prices have increased by a lot. I placed an order for pick up and was told it would be ready in 25 minutes. I got there about 30 minutes later and then had to wait 15 minutes to be acknowledged and then had to wait another 15 before I got my food. I realized that I was charged way more than what I expected. Online, the bbq pork fried rice is advertised as $8.75 and the sesame chicken at $11.75. I was charged $48.80 for these three items. I stepped back into the restaurant to ask for clarification and had to stand there for another 20-25 minutes before I could ask anyone. There were 10 other people crowded in by the front door and not a single one of them had been acknowledged. The restaurant was somewhat busy but all the tables in sight had their food and were just eating. The workers kept walking around in the back but no one would come to the front and talk to anyone waiting. Finally, one of the workers came to the front (only to answer the phone and tell someone else placing an order that their food would be ready in 25 minutes) and she turned around and quickly tried to walk away without even looking at anyone waiting. I stepped in front of her and asked about the bill and she very dismissively said, โOh yeah, the menu posted online is just really old,โ in a way as if I should have known that. She told me the sesame chicken is now $18.50 which is a huge difference from $11! I like the food at Chesterโs but after today, I canโt see myself coming back. Waiting is one thing, but being flat-out ignored multiple times (multiple others were as well and were clearly not happy) and then being told off about the price was incredibly rude. A $7 increase is a big enough deal that they should tell people over the phone that the prices are different and UPDATE THEIR MENU. Also, the workers kept coming up to ring up bills of tables that were done eating and then taking the bills back to them without checking in anyone new. So the restaurant was clearing out but there was still a line hanging out the door onto the sidewalk of ignored people. By the end of it, I had spent nearly an hour at Chesterโs and my...
ย ย ย Read moreMy family has been coming to Chesterโs for over 40 years. Itโs long been a staple for us โ a place with consistently delicious food and warm memories. Unfortunately, the service over the past year and a half has taken a noticeable and disappointing decline.
We visited last Sunday for lunch, and although the restaurant wasnโt very busy, we waited over 15 minutes before anyone came to offer us water or take our order. I finally had to flag down the hostess to get someone to assist us. The server โ someone weโve had several times before โ seemed completely disinterested and inattentive. Our meals arrived at different times, and what should have been a simple one-hour lunch stretched into two frustrating hours.
To be fair, the food was as amazing as ever โ Chesterโs kitchen still delivers. And one of the busboys went above and beyond, quickly refilling our waters, bringing sugars for tea, and generally being more attentive than the actual server. I handed him the tip directly, as he truly earned it.
It breaks my heart to write a critical review of a place that has meant so much to our family, but the steep decline in service needs to be acknowledged. Chesterโs has always been special โ we hope to see it return to the high standard it...
ย ย ย Read moreCheaters Asia had gone down hill. I used come here A LOT for take out. Came to eat here for lunch and the service is OK it took them awhile to sit you because no one is at the front to greet and seat incoming customers, food is so so... I am giving them 1 star because of the following reasons; the utensils are dirty and the dipping sauce tasted fishy (it's not even for a fish dish). The utensils looked cloudy(not shiny at all, kinda looked like calcium from hard water but a little oily) so I tried to wipe it hard with the napkin and the cloudy look disappered and the shine that I was looking for appeared...yes I don't know if their dish washer wasn't working good, obviously they need to make sure their utensils are shiny clean! So I asked for chopstick, the chopsticks were greedy i have to clean it...again! I asked for sweet sour sauce for my fried noodles, while waiting for my food, and it had an after taste I couldn't pin point the taste but after my second try... it sure tasted like the sauce had fish in it. The water is also greasy, maybe it's from the glass. I hope they address these issues because I used to like Cheaters but I would not come back if it's...
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