Starbucks Coffee Company — Restaurant in Cambridge

I have been a loyal customer at this establishment for the past three years, visiting almost every morning and spending thousands of dollars here. This morning, I waited at the counter for quite some time, but no one was available to take my order as the staff seemed focused on mobile orders. Understanding they were busy, I decided to sit down and wait while eating my breakfast.

To my surprise, an employee named Emma approached me and told me I could not sit there without placing an order—despite my long-standing patronage. The interaction left me feeling singled out and deeply uncomfortable. I couldn’t help but wonder why I was treated this way, especially as a regular customer. Experiences like this raise concerns about how different customers are perceived and treated, which is disappointing. I sincerely hope management takes the time to address this and ensure that all customers are treated with the same courtesy...

I have thoroughly enjoyed my visits to Starbucks at 468 Broadway in Cambridge. The coffee beverages are great-tasting, and the service provided by their staff is outstanding.

However, I want to express my appreciation for the exceptional service provided by Emma and Anne J., two fun and dynamic baristas. They are truly remarkable and have consistently gone above and beyond to make my coffee experience memorable.

Their friendly demeanor and attention to detail, even during busy hours, stand out, and their ability to work effortlessly at 6 a.m. is awe-inspiring. Emma and Anne possess highly skilled craftsmanship and exude a vibrant and dynamic personality, bringing the Starbucks community spirit to life in this charming location.

I am genuinely grateful for their exceptional service. I hope they receive well-deserved recognition from the management...

We went as a small group on a Monday evening, and only one person was working behind the counter, meaning that he took and prepared an order before taking the next. Despite one person doing both jobs, I was still impressed with the service speed. We went to sit down, but there's not much seating space, especially when employees take their breaks out front. We finally took our seats and sipped while we studied until we got plentiful and persistent reminders that the store was closing in 15, 10, and 5 minutes. There was also an interesting system at the door that blew cold air each time a person walked in. The drink itself was...