Mo's Campbell — Restaurant in Campbell

Visited for dinner on a Thursday. I was craving American. This did not fit the bill. The menu is somewhat limited and over-worked. I just wanted a burger and a shake. Every item on the menu felt like it had "everything on it". I ordered the nearest thing to a cheeseburger and my the wife ordered the hotdog, which was every bit as crazy as their burger selection. The burger and hotdog were both extremely messy to eat. They were large enough to render them mechanically difficult to eat. We also both had meat juice run down our arms when we managed to take a bite. The juice from the burger poured into an honest-to-goodness pool on my plate and the buns put up a great fight but eventually lost out to the excessive moisture in both cases and in spite of a great deal of plate mopping with paper napkins. I had to remove my sweater to preserve my sleeves and the wife did not make it through the meal without getting food on her scarf. I will give it this: the flavours were quite good. The chocolate milkshake was made using a syrup and came out very thin. The flavour was good, but it didn't take much like chocolate. It mainly just tasted really creamy. The restaurant was clearly understaffed. There was only one waitress for most of the meal, later joined by a second waiter, who seemed to have been called in from home to help. The kitchen was open to see from the dining area and there only appeared to be two people back there. The waitstaff were VERY nice and pleasant and performed admirably under the stress, but could not keep up and were piling dirtied dishes on the next table over instead of taking them back to the kitchen while leaving vacated tables un-bussed. The restrooms were not clean - again, likely due to understaffing. They had two unisex restrooms and I visited both while we were there. Both were stocked, but the toilets had soiled seats and bowls and one of the sinks also had suspect material splattered in it. Liquid on the floor near one of the toilets. I'm never a fan of that and I...

I made reservations on OpenTable for 7:45 pm for Sunday (Morhers Day). I received a call from someone named Marcos representing himself as the manager letting me know that we would only have 15 minutes to dine. I began to try asking why do they accept reservations at a time that makes no sense. He rudely kept cutting me off and kept doing so. I didn’t get a response or a chance to talk. The discussion escalated, was completely confrontational and verbally violent. I asked multiple times for the contact info for his manager or owner which he constantly refused. When I began to respond to his refusal and treatment of me once again I was cutoff.

I tried calling back 3 times with no answer. I called back a fourth time and he immediately began antoginizing me, once again yelling and indicating I would no longer be serviced.

I was quite upset and told him I could not get to Mo’s today ( I was in dialysis) but I would come tomorrow (Saturday) to confront him and demand the contact for his manager or owner. He said I could come and that he had dealt 1,000 times with irate customers. He terminated the call.

Approximately 30 minutes later a woman representing herself as HR for Mo’s called me to let me know her employee called indicating I threatened him and she would report me to the Campbell police. I indicated I never threatened him, he was verbally violent with me and she had not inquired from me what had happened. I again asked multiple times to request to speak to higher level management or ownership and was refused. I was then also told that someone named Gilbert was witnessing the conversation. Gilbert refused to identify himself.

I am completely physically disabled, unable to use any object that could harm another person, and in all my life I have never been treated in this manner by a restaurant.

I will continue to seek remediation for how I was treated. Clearly I will never do business with Mo’s and I highly recommend not giving them...

Experience - We made a reservation same week for a Saturday at 12:30pm Brunch for a party of 9. Four of us arrived early but we were told by a man we could not be seated without the rest of the party and would lose our reservation if the whole party was not ready to be seated ten minutes after the reservation. The rest of party was absolutely not going to there for longer than that. Went back to ask to just go ahead and add us to the list which the girl at the front said she really wanted to seat us and she was going to see what she wanted to do. This girl talked to the same man I had talked to and they agreed to seat us but our two hour clock would start ticking. We said that is perfectly fine. Super appreciative they sat us when they shouldn’t my have! After being seated service was initially slow because this place is PACKED for brunch on Saturdays. I observed several large parties amongst their many normal sized tables. Mo’s offered bottomless mimosas for $17. Everyone at the table ordered one. Drinks took a while to make it to the table because the restaurant had ran out of glasses and had to collect unused cups and sanitize them for new use. One guy in my group ended up with a 12oz mason jar. Hilarious.

Food - so so. I’m vegan and the menu was not very vegan friendly so I ended up ordered the prosciutto + fig avocado toast with NO prosciutto and NO Parmesan. I ended up with some pretty boring overpriced toast quite frankly. The bread they use isn’t special. I also ordered Mo’s country style potatoes which were super seasoned! These had a nice texture. Crispy and soft. Should have ordered five sides of country potatoes. You can never go wrong with fried or roasted salty potatoes. (Please, consult with your doctor before mass consuming Salty oily potatoes. Known to cause health...