Cook Out — Restaurant in Campbellsville

My family went today on Independence Day, 2024, during an obvious slow business time. Most people in the county were doing their town activities (half the city alone was at the park, this was around 7pm) so the drive thru wasn’t terrible and there was barely anyone in the restaurant. When we went in, there was a family or two and a couple of kids. I’m giving three stars (i’d leave 3.5 if possible) because I’ve ate here for years, especially when I was in college, and I got a jr. chicken quesadilla tray every single time I went without fail. I LOVE cookout’s chicken quesadilla trays. I also always get onion rings with cookout sauce. 😋 Never had a complaint until today… Anyway, the cooks for sure weren’t aware of this, but I’m currently pregnant. And I got my usual Jr. tray of a chicken quesadilla, onion rings, and cajun fries. When my quesadilla came out, it was an oily brown shade (usually it’s a toasty beige with your typical toasted spots) and part of the cheese and chicken were crusted outside of the tortilla, but it was crusted in a wet/pasty way… I was a bit suspicious about this but the tin foil was hot to the touch so I went with it. When I picked it up, it was a bit mushy and cold in the middle. I tried to eat it but ended up tearing the ends off and just eating scraps of the hot parts. I didn’t finish my sides because touching and eating that made me sick to my stomach. I initially wasn’t going to complain, because it’s a holiday, but I ended up getting sick off it on the way home and it was just a mess. 🙃 Back on the topic of the appearance of the food, there were also several black specks on and in my food and on my sibling’s tortilla. So leads me to believe the grill hadn’t been cleaned prior to preparing our food. I have worked a fast food grill before, and know what it’s supposed to look like. I should’ve complained at the restaurant, but again I didn’t think I was going to get sick and I didn’t want to make a fuss on a holiday when things are already hard for those working. Prior to this, I would’ve given Cookout a 4 star review at best but my opinion’s gone down since this incident occurred. These cooks don’t know who their customers are and if someone else genuinely got sick and something happened it would be a flat out mess. It was also extremely cold in there and one of my family members had to go get a sweater… It’s July...

Edit a year later: I was just served a chicken tender that was torn in half and I was given just one half of it

Let me start by saying I only come here at night so hopefully the day shift is better but the night crew needs to be replaced. A couple months ago I would have rated this place 5 stars but it's going downhill quickly. When I place my order at the speaker I always have to repeat myself 2 or 3 times and sometimes they still don't get the order right. The chicken tenders are tiny now. They used to be longer than my hand and now it's just a chunk of meat that's smaller than the palm of my hand. The Cajun fries are just plain fries with Cajun dumped on top. The wraps are never actually wrapped, just kind of folded and smushed in the foil wrap. If you order onion rings with a tray you get 4 onion rings. 5 if you're lucky. The burgers are made terribly. The patties are so small on the "big double burger" that it looks like one patty. And the toppings are never put on evenly. One side of the burger will be condiments and lettuce and the other side will have all the pickles, tomatoes, etc. I don't even understand how that happens. Not to mention the attitude of the staff. They are very unprofessional. They look like they're putting more effort into flirting with each other or trying to look "cool" than actually doing their jobs. The second the take your card or hand you food they slam the window shut so whenever I ask for sauce like ranch or ketchup I have to sit there and wait and stare at them through the window to get them to ask me...

This was the worst every . I didn’t want to even give a 1 star rating. The girl that was in the dinning room was made because ppl came in to eat and she was rude, she also took all the pop head of so you couldn’t even get a refill on a drink , when we ask to speak with a manager Chelsea the manger came to the front and we told her about her employee that was being rude and she also got rude with us and said we can get you refill in the back didn’t care all of what we had to say. The employee could have went around to the 5 to 6 different tables and asked us if we need any refill because she was taking off the pop head lids or if you want a refill you can ask at the front and we can get you but Chelsea didn’t even care poor poor management . Also when we got there the employee came over to our table and asked us to move to the other round table because she had clean this one we already had our food and was sitting down , but we told we can move but we already have our food she said no it fine with...