Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Canton

My family of five frequents this location and although it's never hot by the time we get home, it's still warm and tastes good enough but our last visit the whole meal was disgusting. The fries weren't fully cooked and the chicken salad sandwich had only a couple tablespoons of chicken salad on it that actually wasn't even on the sandwich, it was falling out of it. Not to mention the TLC sandwiches were thrown in the boxes and were so messy you had to eat them with a fork. So I called and spoke with a manager to let them know how unhappy we were and he offered to replace the whole meal. I really appreciated him doing that and let him know I live 15 mins away so it would be a few days. Fast forward to today, we go to have the meal replaced as promised (very nice kid so I'm not posting his name publicly) and they give us the drinks then pull us up to wait for the food. We waited 20 mins for the food. No big deal. We check the bags to be sure everything was correct. It wasn't. So we went back around and got the missing meal. I wasn't very happy because I knew by the time we got home after waiting not once but twice for the complete meal, the exact situation I called about would happen again but I was still fine, I didn't make it a big deal. I get home and open my box and what do I see but a hair in my fries and that is why I'm posting. I understand it happens but that is disgusting and a wasted meal once again. Zaxby's isn't exactly cheap for a larger family and their prices have gone up and the hair just ruined it all. Seeing as how the meal was being replaced already, there's no reason it should have gone out the window without being fully checked by the manager. I hope you get it together because you do have new competition with...

I stopped in the drive thru here today in my way to a client meeting. My intention was to grab my food to eat when I got to my destination nearby.

First problem was the drive thru. Or the speed of it. They were taking an order, and making the next person in line wait until the order before it was complete and dispensed before taking the next order. This is not only inefficient, but when there's 3-4 people in line, it's just dumb. More than 1 person gave up and got out of line before I finally placed my own order.

As I ordered, the order taker continually interrupted me. Annoying, but she wanted to do things her way aleven if it meant coming off as rude. I placed my simple order, along with a request for a my drink with no ice. She repeated twice no ice. And then seem confused when I confirmed I wanted the coke slaw that comes with the meal.

I pulled forward and paid. Then all of my stuff came out. As she handed it to me, I told her I had asked for my drink with no ice, and asked for a fork for the coke slaw. She ignored me and walked away. She was busy taking the next order and seemed to just dismiss me as done. I sat and waited a good minute and she never returned. Now that I was pushing the possibility of being on time, I reluctantly left. Ice in my drink, and no fork for my coleslaw.

Sad to see where customer service is headed nowadays. Next time when I'm in this area, I'll grab food...

If i could give a zero star review i 100% would. I brought my family here for dinner before we went to see Christmas lights and man was that a mistake. Lets start with the young lady running the register in my 20 years of management i would never put here around customers. She absolutely look and acted like she absolutely hated her job and life. Once we got our food ordered which was all meals i went to fill the drinks for my husband,son and myself. To my surprise they were out of coke,sprite,fanta and everything that wasn't zero sugar. I am not exaggerating here they were literally out of 98% of the drinks on the soda machine. I go to the girl at the register and ask if they had anything on the coke machine they use and she said no we don't. Now the fact that you have nothing to drink in your restaurant other then sugar free and water you would figure they would tell the customers......well they didn't. At this point i was beyond mad bc if i new they were out of drinks we would have gone somewhere else filing! So we take our food to the car drive down the road to the gas station and i buy drinks. Absolutely ridiculous seeing as i just spent 30+ dollars on meals. When i finally got to eat my chicken tenders they were so hard i couldn't chew them. I definitely will be filing a report with the BBB so more people are know to stay away from...