Amore Italian Market and Bakery — Restaurant in Cape Coral

I am a loyal customer that asked to get my sandwich fixed when it was made with the wrong meat. I have been to this bakery over 50 times and have not once complained, even when the food was not up to par, I just took it as an off day. But this time I figured it was not a big deal to call and ask if they could fix this issue given that it would not take much, just a few pieces of ham or a simple refund for the sandwich which was not eaten. So I called ahead of time to see what they could do and was kindly offered the replacement meat by one of the workers there so I could add it to the sandwich. When I sent my fiancé back in they refused to give him the few pieces of ham, he even pointed out that the sandwich on the board said that the ham was included. I then called to talk to the owner and was treated very badly by her, she immediately responded with attitude and then she refused to refund me for my sandwich even though she admitted that she did not care about a few pieces of ham and would have gave them to us, yet she didn’t when given the chance. I was accused of eating the whole sandwich which is not true, it’s still sitting in front of me. She also raised her voice at me and hung up on me when I told her I would not be back and would be reviewing the bakery. She even admitted to knowing we are frequent customers and I guess did not care to keep our business. At the end of the day it’s just a sandwich, but for the owner to treat loyal customers with such a lack of respect and so ungrateful that she would raise her voice and insult me by accusing me of eating the sandwich that I had only taken one bite of, that is bad business and extremely tasteless. Not only will we not be going back after spending probably thousands of dollars there, but we will also stop sending them business as we are always suggesting this bakery to our clients...

I've been to this place a few times. Few times I had food to eat and some times just ordered pastries to go. I met the ownere ones, we had a nice conversation. We also bought imported flour there before. Last experience was unpleasant to me, we ended up just paying for the food we ate and not ordering pastries to go (I take GF ones usually) bc one woman was rude to me. Upon asking a guy who was helping us what are the ingredients in some GF pastries he referred to her as he didn't know. She rolled her eyes and with the smirk just mumbled something like "it's gluten free". I was stumbled by this approach like I was asking stupid question. The guy eventually showed me the pack of that flour that being used and I just couldn't pass this rudeness. This is humiliating and unacceptable. We didn't take even the almond flour ones and weren't back there since then and we will not come back. Also the sign (that you have to find yourself as noone mentions it) says there is 3.5% charge to use a credit card but we always paid with debit and still were charged every time. Not sure if that is a disclosure issue or the store charging debit cards as it was credit. The food is good from what we had,...

Wasted my lunch break trying to get a single slice of cheesecake for my boyfriend’s birthday. Young girl at the counter didn’t think to ask me what I was grabbing (1 thing) but instead helped the man who was grabbing an entire assorted cookie tray, while he also questioned about each ingredient in the cookies and gave a sob story about his allergies. I asked if the girl could grab me ONE ITEM while she had the SAME case open but she wouldn’t so I left. I’ll just go to Publix. This stuff isn’t that special to charge $5.75 for a slice of cheesecake. I only was willing to get it because I had already made the drive. That’s literally Disney prices. No wonder small businesses are going out of business - someone wants to buy something and you can’t even grab it while the freaking case is open, when I know you’ve seen me patiently waiting here for 15 minutes? That’s Cape Coral service for you down to a T. Last time I come here and making sure my family and coworkers don’t come here anymore. I wanted one freakin thing but of course in Cape Coral if you’re under 40, good luck getting any kind of service! Boomers...