Burger King — Restaurant in Carbondale

I went to this location to pick up a DoorDash order for my customer. I walked inside per pick up instructions in the Dasher App. I was instantly greeted by a very hostile employee (who I think may have been a manager) I was snapped at that lobby was closed and to use the drive thru. Using drive thru was no issue for me, but her attitude was. When I got to the window to pick up my customers order, she handed me a bag, containing only a burger, though I did not know it at the time. I thought that the fries where in the bag. My customer had a drink and I was not handed it. I waited at the window for her to come back and asked her for my drink. She immideately became argumentative. This is the same employee who who had already snapped at me 20 minutes prior when I first arrived to try to pick up my customers order. I was told that my order did not have a drink, though plain as day it was listed right there in the app for my customers order. She told me that she had to go by the order ticket and not what was listed in the App, though my customer did pay for a drink. We argued back and forth for a few minutes before she finally walked off to check the receipt printed at the store. There she saw that my customers order not only had a drink but also fries. She got both then very aggressively shoved them into my hands and slammed the window in my face. No apology for her attitude or her mistake. She was either a drive thru worker or a manager, she didn't have a name tag on. Regardless she is a highly unprofessional worker. I have contacted corporate and reported her behavior to DoorDash. I do not recommend ordering for delivery from this location or going there to eat. If this is how she treats their delivery drivers, how does she treat customers who have issues with their orders. If I could leave no...

I tried to order ahead on the BK app. It didn't have the items I was looking for. I called while while I was in line kinda long but it was getting to the end of lunch hour on a Friday. It was a rather large order with about a dz. hamburger and cheeseburgers that's why I wanted to order ahead. I talked to a young lady whose name started with a K. I really wish I can remember her name. She made it painless (hope I didn't make the cooks too mad, I tried not to) but I want to thank everyone especially K for the great service and the friendly smiles. Thanks...

Ordered a whopper jr meal.... I said no cheese... she asked do you want cheese on that.... I said no. A few minutes later they bring food to table... whopper jr with cheese. I take it back.up there and explain I ordered without cheese... they said well it says you ordered cheese. Lo g story short I was charged for cheese they gave me a quarter back... I was charged 50cents.... well that is what happens when 20 yrs old are managers. This is why I hardly eat in carbondale. But I have thi gs I have to get done so I had no choice.learn math people. And learn...