Planet Fitness — Local services in Carbondale

Upon reoccurring visit, I am waiting at the front desk for an associate for anywhere from 15 to 20 minutes at a time as someone who uses your services. It is extremely frustrating to have to wait when I spoke to 2 male employees. all they said was “like well we have to wipe stuff down and we’re doing stuff that like we can’t always be at the front desk” and I said I understand that truly. I understand there are other things that have to get done, but regardless the wait time even throughout the day, not even during closing time is insane. They again said they other things to do other than be at the desk. that’s 15-30 minutes of my time. My time is valuable. I also have other responsibilities to attend to. I have am very disappointed at the employees response to my complaint as they showed no professionalism or understanding. Nor gave any apologies. Please do better and try to enforce a resolution regarding front desk services as I have experienced this more times than I can...

If you have Aetna Better Health (Medicaid), you get a free monthly Black Card Membership here. The manager signed me up through my insurance and I thought it would be the basic plan, but she went the extra mile to check without me even asking! She laughed with me throughout the interaction and I felt at ease, not like it was an intense and uncomfortable environment at all.

The gym is well lit, clean, and quiet with friendly staff and lots of empty machines. The front desk had plenty of sanitizer spray bottles.

My only complaint is the misleading/deceptive signage that says the hours are "24/5" which is not accurate. This is generally a bad practice and could become a consumer protection issue for them in the future with the BBB or IL AG.

For anyone that is wondering, the entrance is where the shoe department entrance at...

Love coming here and working out whether it's alone or with friends/family. The place is overall pretty clean and they have a rlly good selection of machines to choose from. There's not alot of "influencer" types recording while working out which makes for a more comfortable environment. Do really wish they would get more yoga mats, there's only like 6 and they are usually being used. The bathrooms/locker rms are pretty clean. They have alot of cleaning/sanitation stations to use for wiping down machines after use, and almost everyone uses them so less chance of staph infection or sitting in someone's stank when using the equipment. They also have carry around sani spray bottles for use too. Overall I really like coming here and get a really good workout...