Papa Johns Pizza — Restaurant in Carbondale

Papa John's Pizza in Carbondale is a lazy service for a not too good pizza. When buying Papa John's you know what you're getting quality wise. When having Papa John's delivered, you should expect fast and efficient service because bad pizza doesn't bode well with awful service. I do know if it's laziness because a college campus with a reputation for partying can be dusted and pushed aside with the thought, "They're drunk - it doesn't matter." The driver claimed to have called but no phone call had registered in the phone. The second time he came he called and the call went through. He was passive aggressive over the phone having already been frustrated with allegedly delivering pizza once. When we arrived to pick up the pizza he almost forgot our drink, and was very rude while giving the food. He smelled like marijuana but that is not related to the job, and more the person. The food came prepared wrong, poorly, and cold. The instructions were clear, but asking for a side of ranch sometimes happens to be inside of the pizza and not on the side of the pizza. Had this been a Salvador Dali painting this would have been acceptable. This pizza is not art. Modern art is more enjoyable than the atrocity that this pizza is. The bread came soft and somewhat sticky in ways that bread usually is not supposed to be. We received no ranch (mentioned earlier), cold cheese, and most importantly - bad service and the cold shoulder of a jaded delivery driver. I give Papa John's one star. I cannot give no stars, and I cannot take away the damage to my bowels that will be done by this pizza, bread, and unwanted ranch from an establishment I once could trust. In the words of Julius Caesar, "Et tu,...

Cashier with glasses needs new Job , bro forgot my order and also didn't know how to work the register had other workers trying to tell him how to work it, while they were busy , also waited 30 minutes in the car since they Said it would take 20 minutes ,I go back inside after waiting for 30 minutes while a man is complaining about food delivery where he paid on his phone and they canceled his payment or order but kept his money , and cashier again needing help from other workers on how the man can use the money they canceled on him to pay for what he ordered, guy arguing with cashier frustrated telling him why would he pay again when he already paid off his phone , while I was inside waiting thinking it's ready cuz I sat in the car for 30 minutes after telling them my order I ended up waiting a whole 45 minutes inside , and by the time I got home I realized they didn't give me one of my orders and I didn't care to check at the time since I waited over an hour and was ready to go home , also worst pizza I ever had ur better off going to Hucks gas station to pick up a slice even caseys never coming back again hopefully next time they close...

The only reason they received one star is because there wasnt a slot for zero. After waiting over an hour for delivery, my order was wrong. I called to complain/correct the matter and i received lies and attitude from the beginning, from the manager at that. Very poor customer satisfaction and customer service. Then after going back and forth a while, she finally tells me she can correct my order and have it sent out but it would take a while because they were very busy, I said fine. 10-15 minutes later she calls again and says she forgot to tell me that in order to do that, she would have to collect the old pizza. During this pandemic you mean to tell me you want to collect a pizza back? I told her she could have what was remaining and she declined. After waiting over an hour my kids were starving and had already began to eat the pizza. I have never encountered such attitude and just not caring about the customer at all. I usually purchase elsewhere and this just showed me why. Everyone makes mistakes but being a business/franchise you have to be able and willing to correct those mistakes. Im highly disappointed in Carbondale Papa...