Bruegger's Bagels — Restaurant in Carlsbad

CLOSE THIS LOCATION! ADA VIOLATION! If you support your troops and recognize the selfless service, and understand some veterans have disabilities. Invisible, physical, lifetime struggles. DO NOT COME HERE!!! I came to enjoy a peaceful lunch. One employee in particular, female - shaved high and tight style- had given me grief in the past questioning my psychiatric task trained service dog. I came today, this SAME female told me I could NOT dine in. I reminded her of my ADA rights. I reminded her that kicking me out is against the law with huge fines. She told me " I have a dog too." I have a psychiatric task trained service dog from my service connected disabilities. Completely different. Her ignorance triggered my entire body. She continued to yell at me. Making a huge scene in front of the other guests. I sat down to calm down, using my service dog. This employee makes a phone call and in Spanish calls me crazy! I'm a former US Army Sergeant that is 100% disabled. She needs to be fired. I was completely triggered to my core because of this employee! Corporate office has been contacted. Be better. Respect those who sacrificed and some who gave all. For you and that employee. Disgusting! Never again!

To the one male employee, Thank you for being kind. Professional. Who gave me a clear, " have a nice day." Whereas that female employee turned her back to me and ignored me. To the owner, this who YOU...

Coming to Bruegger's Bagels for 3+ years I am accustomed to excellent service. Recently this has changed, there has been a lack in the work environment and it looks like kids are beginning to run the store. For example, in the La Casta location a young girl, who seemed new there, when trying to make my skinny bagel didn't cut out the middle and glazed off the top of the bagel and proceeded to text on her phone and chew gum as she helped me.

I love coming into this bagel joint to begin my morning, its in a great location right next to Starbucks but the workers don't seem motivated, if its being checking there phones in the middle of work of goofing off and causing a longer line there needs to be a change before this is a 4 let alone a 5 star bagel joint.

If you are coming in for service I would recommend coming in Mondays - Fridays, but the weekends there are usually teenagers...

Started ordering from here on DoorDash a few months ago and it quickly became my regular spot. However; the last few orders I’ve received haven’t been great. Cheesy hash brown has been overcooked, dry and seems like it’s been sitting under a heat lamp all day, even when I ordered immediately after they opened, implying that the food was made the day before and then just rebaked the next day. Sausage egg and cheese bagel has been off the past few orders too. Bagel didn’t taste fresh and something about the item tasted off. Disappointing when food service workers get complacent like that. Probably won’t...