Domino's Pizza — Restaurant in Carlsbad

Horrific deplorable customer service. Ordered on app. Claimed 28-38 minute ASAP delivery. Driver went past my house to deliver another order. Completely illogical. Driver arrived at my residence and sat on the phone for at least 10 minutes. I had to yell from my second floor balcony to get her attention while waving and she immediately said she didn't have my order without asking what I had ordered. I then told her she was my driver as I could see it on the app. She asked what my order was and I repeated it to her. She got in her car and left without saying a word. She claimed to her manager that I was "aggressive" and therefore they refused me service at all even when I went to calmy try to ask to pick up my order in person. But they refused service all together. Oh and I am a 100% disabled veteran who should not be leaving the house due to massive anxiety disorder, PTSD, major depression and bipolar disorder. So they decided today that messing around with a disabled vet was the best way they could attract customers. The fact that the driver took off with my order in the car when she could have given it to me, and then made me go to the store and find out they are refusing service is appalling and completely shameful. And then she lied to the manager about me. I dont understand how you could take someone waving you down and saying "Hellllooooo???" And how could I have been aggressive enough to make her leave if: A. She never said anything to me about any attitude or aggression. B. She asked me what my order was after claiming she didn't have it. After I gave her the full order she left without saying if she had it or not. She left without saying anything. The drivers name is Maria. Steer clear of this location until they get better management and staff. I will be reporting to the BBB and health officials. They crossed more than one line.

Update as of 2/6/2024

Ordered delivery online. Accidentally ordered 2-16 piece bread bites(32) instead of 2-32 pieces. They combined them into 1-32 piece and charged me extra instead of being honest and charging for 1-32 piece. Then when I called to ask if I could pay the difference for another 32 piece, the employee was extremely rude and refused to work with me. This location has constant issues with its staff. It needs to be closed. I paid about $100 for this order and will be asking for a...

This location is only less than 3 minutes from my home... wherever I opt for delivery my order always goes out on a double delivery and the drivers will literally pass my home in order to make the other delivery first! I always order my pizza without the garlic oil and they always apply it then they credit me with a pizza for another time only to A) put garlic oil on the pizza or B) the pizza be made in pr condition! It really upsets me because I have 3 boys who love dominos and it's the only one in my area that's close or delivers to my home and management doesn't seen to care because they have this leverage! I ordered a large carry out because my last order took over a hour to get to my home again I'm across the street from them and they could not tell me where the driver was with my order and so I pick up my pizza only to get home with garlic oil on the crust so they credit my account days later I ordered the samething lrg handtossed pepperoni with no garlic oil and I received a large what looks like a thin crust and taste like day old...

Worst meal of my life... An embarrassment to my city of Encinitas/Carlsbad. I called the manager "Lincoln" right now to get a refund for this abomination 2 nights ago promised by one of his crew...Instead, after explaining what the pizza looked like and the fact I never got "said refund," he proceeded to hang up the phone on me even though I was being completely cordial and respectful. I called back 3x thinking it was my phone dropping the call from cell service... Nope, its Lincoln the manager not being able to take constructive criticism when I told him im sharing pics with my neighbors and telling them the pizza was dangerously undercooked resulting in a mish mash of "wet dog food lookin', donut lookin' pizza that was not even close to the 16inch Brooklyn style pizza I initially ordered. Behold the abomination below.... DONT ORDER FROM ENCINITAS/CARLSBAD DOMINOS STORE #8380 (off "El Camino Blvd") UNLESS YOU LIKE WHAT U SEE.... Regards, The "Lil Wolf of...