SusieCakes - Carlsbad — Restaurant in Carlsbad

I can't give this bakery enough stars, and I don't know where to start with this review. I guess I'll start with the customer service, great ladies working the front desk and very helpful. Always able to answer all the questions I have regarding ingredients and sweetness of each cake. Love their knowledge about the products. Second, their buttercream icing is hands down by far the BEST buttercream I've had in my life. It does not leave that nasty greasy film on the roof of your mouth! I hate eating a cupcake and not being able to finish because of the unpleasant greasiness of the frosting. Susiecakes specializes in amazing frosting thats light as a feather and fluffy. When you have something as stellar as their buttercream, you'd think they would fall flat and not step up to par and pair it with yummy cake. Nope! They nailed the combo! You get great delicious greaseless icing with moist and airy cake that melts in your mouth. The cakes taste exactly like they're homemade - when you bake at home with grandma using her special recipe. I highly recommend Susiecakes for every occasion; whether it's a special day or just because. I'll admit, I make up 'special occasions' just to have a perfect excuse to buy their cupcakes. Oh, and they have the most incredible whoopie pie!!!! Using the same icing, they put that between two cookies and oh man! I usually buy 3 of these. One to eat in the car and two to share with husband while at home. The glutton inside of me screams and I can't resist the temptation...

I ordered two chocolate chip cookies and a piece of red velvet cake. $13 later I got a very normal cookie (good) and a very sub par peice of cake. The sweet girl behind the counter told me how much her family loves the cake, the cake was dry and had very little flavor. My problem is in selling me 2 cookies at $10 and the cake was $3 or some other division of cost. It should be $2 for the cookies and $5 for the cake. $9 would have been (over priced) but fair, $13 is not. If the cake was awesome I would have overlooked the bad review, I was really looking forward to a great price of cake. My advice add more oil or jello or something to make the cake moist and use a better flavoring (more sugar). I threw away an $8 piece of cake as even my 14 year old who does not pass on sugar would not eat it. I had to get a...

Good desserts (cookies, bars) but nothing special and can’t speak to the cakes. I had a poor experience at SusieCakes. I’ve interacted with a lot of people in my lifetime such as very high ranking domestic and foreign officials to members of the Taliban, and Inmates across the country… I have also had poor customer service experiences in general. I have been yelled at while I was in the military. Having said that, I felt so belittled in my interaction with Beryl at SusieCakes, it was infuriating. I can’t remember when was the last time I have been spoken to so condescendingly. I would not recommend this place.

Edited review from 1 star to 3. SusieCakes reached out to make things right. They were very Understanding and...