Sushi was decent though inconsistent in size and quality from week to week (larger portions of nigiri closer to closing - no bueno).
What I wanted to mention is that after picking up the exact same order for several weeks in a row, they hired a new employee who completely got my order wrong — instead of accepting what I said, the manager/owner (older Asian lady who I assume is) questioned me and the employee in front of me like a judge then begrudgingly fixed it. On my way out, I noticed yet another part of the order was wrong and went back - the owner refused to fix it even those the wrong items were twice the cost of what I ordered. She said they were closing soon (it was really in 45 minutes) and didn’t have time to make it (baked dish that takes 15 min) and to come back tomorrow and she would make it “for free”. She never offered to refund me the difference ($40 for two rolls instead of $17 appetizer that I ordered). She also argued that it’s not a menu item though they made it for me the preceding week. The initial order came to $200 and I only ordered $75 of items. They brought it down begrudgingly to $100 after part of the errors were fixed.
This was so disappointing after several okay experiences. I won’t be coming back. Just hope that they don’t mess up your order, or you will have to haggle with them to get it fixed and treated like you’re trying to pull a fast one on them.
WORD OF ADVICE FOR THE OWNER: THE CUSTOMER IS ALWAYS RIGHT, REFUND FOR ANY MISTAKES, DON’T INTERROGATE CUSTOMERS, TRAIN YOUR NEW EMPLOYEES BETTER, AND ESPECIALLY DON’T DRESS THEM DOWN IN FRONT OF CUSTOMERS WHEN THEY MAKE MISTAKES.
Raising my review from 2 to 3 stars - I gave them another chance and the service has improved - plus the quality of the fish has improved (was good before and now very good cuts - if you order takeout close to their closing time, they will give you larger slices of fish (nigiri/sashimi). Happy hour (4:30-5:30pm every day) is 1/3 lower prices but the cuts seem to also be 1/3 smaller (or perhaps my imagination!)
Still waiting for a stellar sushi place in la costa/ south...
Read moreBeen going to this restaurant since it opened and the quality of food has always been fantastic. They have different specials and it’s important to check, see picture. We were there on a Tuesday at 4 PM and got 40% off our meal. be mindful that they also off at a lesser discount when you order online or walk up order and take out.
The quality of the food is top notch as you can see from the pictures. We always have a large sake with our meal and it’s always warming to the soul to drink it.
The restaurant itself is L-shaped and does contain bathrooms in the back. You can see the picture of the sushi bar which has bench seats with table and chair seating across from it. However, when you walk in the door, you’re at the cash register and if you kept going straight, that’s where the actual dinner booths are located along with the restrooms. Sometimes the restaurant seems a little dark, so make sure you have your reading glasses and your phone if you need it for a little extra light.
The menu is quite extensive as you can see with a variety of sushi and sashimi options. For happy hour sashimi is not part of the happy our However, when ordering it’s very clear because on the order card, there are things that are marked with green and things that aren’t and the ones that are green are not included in the happy hour.
We ordered three types of rolls and they’re all labeled in the pictures. This included the TNT, Alaska, and Eel rolls. We also ordered a few pieces of Unagi and Hamachi. Everything is top quality and taste fantastic. The sushi melts in your mouth with a little bit of soy sauce.
Be mindful when you come as it can get crowded. They do have outdoor seating, which is really nice in the summertime although it’s a little chilly right now.
I would highly recommend this as a sushi stop just be mindful of when you come and when the specials are, and you can save a lot of money for top...
Read moreI am 27 weeks pregnant and have a severe shellfish allergy, so I made it very clear when ordering sushi that I could not have any shellfish (crab, shrimp, etc.). The staff recommended the baked skin salmon roll and eel roll, so I ordered those. When I received my order, they gave me the baked salmon roll, which contains crab—a mistake that could have been deadly for me and my unborn baby.
When I explained the situation, Josephine told me she would refund me and that she didn’t need my card to process it. I was skeptical but trusted her. A week later, there was no refund. When I called to follow up, Josephine remembered me, hung up on me, and stopped answering my calls. She later called back saying the manager wouldn’t be available on a day I could come.
When I finally went back in, a staff member named "Young Bee" dismissed my concerns, refused to give me her real name, and wouldn’t tell me when the manager would be available. Thankfully, a staff member named Alex kindly told me when David, the manager, would be working.
This restaurant’s negligence could have seriously harmed or killed me and my baby. On top of that, their staff was dishonest, evasive, and took zero accountability for their dangerous mistake. If you have allergies or expect basic professionalism, I strongly urge you to...
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