Tommy V's Urban Kitchen & Bar — Restaurant in Carlsbad

-On Valentines Day, we arrived at 8:15 for an 8:30 reservation. -Told by host A, the reservation was not there and that they were having issues with OpenTable transferring to their system. -Told by host B, we were put down on the waitlist and will be seated by 8:30. -We went to the bar until 8:30 to grab drinks before being seated. -Asked bartender A for drink menu, never came. -Asked bartender B for drink menu and quickly gave us one. -Realizing we should go back for our 8:30 table, we return to the hosts. -Before speaking with the hosts, couple A in front of us were told by host A that they did not have their reservation as well. Couple A explained that they called and made one, not through OpenTable and even confirmed. They still had to wait. -We then asked the hosts for our table and host A told us we were not on the waitlist. *Miscommunication between host A and B. -Host A proceeded to tell us we were now on the waitlist and 6 groups are ahead of us and would be a 15-20 minute wait. -We went back to the bar and found seats then switched to a high top. -A busser came sweating and gave us water and a candle very quickly. -As time passed we noticed couple A from earlier being seated by server A. Another couple B came from the bar to that same table as they were told by host A they would be seated there as well. Server A blamed host A due to the way she pointed to which table she was seating. *Miscommunication between server A and host A. -Couple A stayed while couple B got seated a couple minutes after. -Meanwhile, it's about 9pm, I went to the hosts to check in on our wait. -Both host A and B said we were next. -Host A then sat two couples that arrived way after us. -I returned to host A confused, she replied that they had reservations for 8 and they came in late and that we were next and pointed to our table. Her pointing was very clear. -Finally sitting at 9:15. An hour after initially arriving. -Cameron, the only name we got all night, was a great server. Brought us our drinks and food very quickly. He ran everything himself. My order was wrong but I felt he was genuinely sorry and fixed it right away, as well as comped it. -By 9:45 we noticed couple A, that was seated well before us, telling their server that they were done. That they waited 30 minutes for water and wanted to just pay for their drinks and leave. They were not even served their food. Another server came and said that their drinks would be paid for and couple A left. -Server A came to us while most tables cleared successfully, I think. -Server A began telling us about the chaotic night and thanked us for our patience, but we were a bit taken back by her blame on guests taking too long to leave. As if that was the reason for the chaos. It was the miscommunication! Hence why Cameron was smart and did everything himself. -We finished our meal around closing.

-Cameron was right about the meatballs, they were amazing!

First impression and...

We waited for a long time for are food and we ask are waitress that if it was going to to take a little longer but she cut us of and said Your food is coming its right there on the counter let me get it! Came back and said sorry I was wrong thats not your food but give it two more minutes I was hungry so was my husband at that point I was ready to go and pay for are drinks and go to a fast food place 😅 so my husband told her if we can pay for are drinks after three minutes and her answer was your guys food is coming out we are doing the best we can I can not rush them. I told her we don't want no one to feel rushed that's why we would like to cancel it and just pay for are drinks so she went to go and tell them in Spanish how much longer with are food if not they will leave! That was basically rushing them because a little after that we got are food my food was okay not a fan of the meat balls or the bacon or what ever it was in the sauce. My husband said he liked his after he putting a lot of salt lol I wanted to ask are waitress if we can get another basket of bread but I did not because of her vibe she was giving. We had to ask one of the guys if we can get the check he because the waitress was at the bar talking for a while. We paid but did not leave her a big tip I walk out my husband went to go get a rose because one of the other nice waitress told him to take them because they will just throw them away so he went back to are table to get the two roses the waitress saw her tip and stopped my husband and said dude really that's my tip!! My husband said he felt embarrassed because she said it loud on top of that you are taking the two roses but he was in there a little longer because of her. But he did not let me go back to talk to her also I don't think she new we spoke spanish. The restaurant was cute and it was are first time going and last. We did not get her name that's why I put waitress but she was short and had like blond orange highlights in her hair.

The price where not a problem with all the respect too👌 the waitress was the problem and apparently the person who responded doesn't understand we should have just gone to benihana how we...

The food quality alone merits a 4 star rating, but the service made it a 5 star rating! Found this place thanks to Google Maps "explore nearby" option and couldn't thank them enough! I had the Bone-in Rib Eye steak with with garlic mashed potatoes and steamed veggies. The rib itself was a top quality cut and tasted it! Simple salt and pepper crust and grilled to a perfect medium rare. The mushroom cream sauce drizzled over was incredibly flavorful but not overbearing. The mushrooms were freshly sliced and cooked perfectly. The garlic mashed potatoes were authentic and you could even see the slivers of roasted garlic cloves throughout. The vegetables were delightfully seasoned and not over cooked! Now for the service: our waiter(wish I would have got his name) was super attentive! He was patient enough to be able to stand my picky fiancé (lol shh don't tell her!) and even offered to make her alfredo sauce for her pasta (which is not listed on the menu of available dishes). He checked back with us regularly topping off our waters continuously(only had water since we spent the day walking around Legoland hardly drinking water) and checking if there was anything else we needed. As we finished up he boxed our food for us, promptly brought the check when asked for, quickly returned for payment and return of receipt. As we left he walked us to the door once again thanking us for our patronage. If you are ever in town and craving delicious food with gray service, this is your place. Ambiance is set low for a great date spot and the bar allows for fun social hangouts! We didn't sit outside but the patio area looks amazing as well!! Highly recommend this spot!!!! Yes they are pricey but it...