McDonald's — Restaurant in Carol Stream

When we buy McDonald's, this is the location we go to. We've had celebrations here after school, or after a sports event. I'm huge on customer service, and everytime I've been here I always get good treatment. My son loves this place too, because they always go above and beyond if he'd ever like to trade one of his Happy meal toys for another one. I also like the cleaning staff, one young man in particular. He takes his jobs seriously, but also is kind and friendly to the customers. It's one of the cleanest locations I've been too. They keep a close eye on the cleanliness and service, especially in the mornings. I feel like the morning crew is more experienced and know exactly how to get everyone in and out with exactly what they ordered. They do it, while making you feel like they know you and you're not just any other customer. I'll definitely be going back and would strongly recommend them- especially in...

If I could give this specific McDonald’s location a zero star I would this specific location is horrible I went in through the drive through due to the pandemic and they are in the process with remodeling.As I was clearly ordering my meal through the speaker multiple times loudly the staff were having an attitude because the speaker is not “working “ apparently and I could hear them talking to the side like “oh my god bruh “ and things like that thinking that I wouldn’t hear them .As I got to the window to receive my food the whole order was for the car behind me so I kindly told the staff member that the order was incorrect and the member started to eye roll as I gave the bag back .So I would just like to put this out because we as customers should be shown and treated with respect since we are paying them for the food and services for this business and for this to keep occurring is...

So you would think a happy meal with cheese burger and an additional cheeseburger could be the easiest items to order? It’s NOT ! My cheeseburger was burned as well as the bun, I asked for extra ketchup got zero ketchup or mustard.. The happy meal was better asked for it plain got onions and they make st have swiped off the mustard and ketchup because you could still see it on that burnt bun. The person taking order was rushing out order had to repeat a couple times. The person taking mo ey can’t even smile much less speak and the person giving me the order huffed as if asking for a straw was an impossible task! The Mc Donald’s in Carol Stream is the worst Mc Donald’s we have ever gone to! My 6 year old grand daughter went as far as to ask grandma why do they look mad and being rude? I left a message on machine , I want my mo ey back...