Bebo's BBQ — Restaurant in Carolina

We came to Bebo’s as is was highly recommended to us by my husbands co-workers who are from San Juan. We had some issues with our flights so it gave us an opportunity to take an Uber over and grab an early dinner. We got there and found a line, we jumped in it and began our wait. After being there about 15 min a very rude woman walked up to us and asked for our order. We were not prepared for this type of ordering we hadn’t seen a menu and had no idea what to order or how to order. When we tried asking question she was extremely rude and pointed over towards the counter and said something like “that is what we have”. We walked to the counter and found just a couple items in the hot line. But wait! I found a QR Code leading us to a menu. We prepared our order and when the rude lady came back we were ready to make our order. We waited in line without issues yeah it was hot and kind of a long wait but not a big deal we get that part. Once we were called to the counter to collect our order and pay we noticed something different happening then with other customers. The rude lady came up to the counter and took control of the credit card machine. She began to charge us, she held my credit card after the chip reader did it’s thing. She turned it towards me to leave a tip. Due to her horrible service I decided I was not going to leave a tip. This is not a full service restaurant. She had the nerve to confront me and say “you are not going to leave a tip” I flat out told her I would not be leaving a tip because of her attitude and treatment of us. The most important thing here is that she didn’t do this to any other costumers. It was very clear to us that she treated us differently because we were obviously tourists. The food was a amazing and Bepo’s would have received a 4 or 5 star review from me but this women ruined our experience. Another note I’d like to make is that normally I ALWAYS tip and almost always OVERTIP. So the main point I want to make is if you are a tourist you should stay away...

BEWARE - Poor hygiene practice. Person serving our food and handling cash toppled the rice cup over the counter and then scooped it up with her bare hands and attempted to give it us. My husband looked at her in dismay and she set it aside and gave us a new one. However, we notice how she did not discard it but rather gave it to the next customer. Long story short…this is unacceptable…unhealthy and could cause cross contamination. We couldn’t eat our food after witnessing this. It is so sad to have to write this review because this use to be one of our favorite places on the island right of the plane. Place has not been the same after the pandemic. Servers are rude, look at you with annoyance and don’t even smile back no matter how nice you are to them. The place is NO LONGER 24 HOURS since the pandemic and have not changed that on the website. And the food was a bit bland and did not have the same great taste as before. The pernil is no longer kept in the front, so it is brought to you from an enclosed back area. And after seeing what happened in the front with the rice, I don’t want to imagine what happens in the back. By the way… I have been coming to this place for 15 years at least 2 times a years and my spouses family for over 20+ years. We noticed the decline in service and food since the pandemic. We did not write a review before because we are conscious that sometimes bad things can randomly happen in a restaurant…but we have notice the decline since the pandemic and what happened today with the rice was unacceptable and needed to be documented. So sad that we will NeVeR return...

Hands down the BEST Spanish food I've EVER HAD! Everything is so delicious here and they continuously bring out fresh food. The best things to order are: chicken, pernil, yellow rice, and white rice with beans. The items are very reasonably priced and you are able to get a lot of food for a cheap price. There is always a long line, but since they take orders from two lines, it moves fast. The only downside of this place is that there is only outdoor seating and there are lots of mosquitoes outside. Other than that, this is my favorite place to eat!

*UPDATE: so after eating here the other night, I have to change my review from five stars to two stars. This is why: first of all there are no signs anywhere saying that you have to drive and wait for food so that’s very confusing. Also they didn’t have rice and beans, which is a staple in PR. The staff were extremely rude when taking orders and then giving you the food. It was a very long wait for the food and the restaurant was not very organized. The staff would give people other food first even though they were behind you, which made no sense. Now on to the food: the pork was dry and extremely fatty. The chicken had good flavor but the skin was not crispy and was very chewy. They also did not provide butter or any condiments for the food for the sweet potato and other items. Again, they did not have rice and beans, which was disappointing. Overall this place has gone downhill with both the food and the service. This used to be my favorite spot but I don’t think I’ll be...