Jimmy John's — Restaurant in Carrollton

"Honesty is not only morally right, it is also highly efficient," according to a sign in this Jimmy John's. This inspired me to revise my review regarding a recurring issue at this restaurant.

This review is for the owner of this Jimmy John's regarding a customer-unfriendly policy.

Today, I ordered a Beach Club with sprouts and asked that tomatoes be included on only one half of the sandwich. I was splitting this sandwich with my husband.

Consider: My husband and I were the only people in line. There were about 6 people dining in the restaurant and about 20 open seats. Three sandwich makers stood at the ready to make our one sandwich while a fourth employee took our order. The manager was hanging out in the back.

In response to my requesting tomatoes on only one half of the sandwich, one of the sandwich makers informed us this could not be done....that it was a corporate policy to not allow such a customization. Nor could tomatoes be put on the side, she explained. It was all, or it was nothing on those tomatoes.

We have heard this before, but we were optimistic that our request could be easily accommodated, as it is at other Jimmy John's.

My advice to owner(s) and manager(s) of this Jimmy John's would be to throw in a dash of nuance, and shake things up a bit to the benefit of all.

Here's how:

Tell your employees that if there are more sandwich-makers than customers in line, then it's okay to not put tomatoes on one half of the sandwich.

This would be more tomatoes in your bank account ($$$) and less policy discussion at the sandwich counter.

(Out of fairness, the sandwich, chips, and soda are solid. The place is usually quite clean. And most staff are nice. And the employees are consistent in citing corporate policy, which is a testament to some...

Attended my church small group meeting - we always bring food to share - I brought the sandwich 12 pack catering box. I choose 6 different sandwiches and got two of each. The Pepe (Ham, Provolone, Lettuce & Tomato) - Big John ( Roast Beef, Lettuce & Tomato)- Turkey Tom (Turkey, Lettuce & Tomato)- Vito (Salami, Capocolla, Provolone, Onion, Lettuce & Tomato, oil & vinegar & oregano-basil) - Country Club (Turkey, Ham, Provolone, lettuce & tomato) - Italian Night Club (Salami, Capocolla, Ham, Provolone, Onion, Lettuce & Tomato, oil & vinegar & oregano-basil). The sandwiches were small, but the price was very reasonable and I thought the portion of cheese and meat on most of the versions was okay - however, the roast beef was just too skimpy. On that one, all you got was bread, lettuce, tomato and a couple very small, thin slices of roast beef - not a choice I would pick again. Overall, it was a hit at our meeting, but I'll choose better on my sandwich selection next time! A couple of other notes - the online ordering process was easy and the young lady that assisted me at the store was very nice...

Every single time I order delivery from this location, they just don't deliver my food. On one occasion, they apparently lost my ticket (not sure what this means) so when I called, they were able to deliver my order to me two hours after I initially ordered and the rest of my orders recently just haven't been delivered at all. I've had to call the corporate line to get a refund which then takes time to get the money back. If this happened every once in a while, it would be fine, it's a mistake, but this has been every time I've ordered from this location. It's hard enough to coordinate my lunch break with my coworkers, but then not having your food you've already paid for delivered just sucks. The one time they actually delivered my order without any issue, they forgot one of the items. :( I will say they're usually nice about it, but after the third time this happens, nice just doesn't make up for not getting what I've paid...