Papa Johns Pizza — Restaurant in Carrollton

UPDATE: so recently I learned that she quit her job due to rude coworkers, including the head manager who apparently lashed out on her when she was doing her job just fine. After I learned this I noticed that the store seems to be running poorly as I ordered a pizza and it was in a bad state, it wasn't even cooked well and I also order some cheesesticks and I didn't get any. The last time I was in the store it looked a bit messy and the employees seem extremely unhappy, I also saw a child in the back messing with the food. I sadly don't think I'll eat here again because of how poor the store is preforming right now, if the female manager was there she would have improved the store but now I don't think it will get better.

Ok so I do like this store and papa johns has been one of my preferred pizza places, but recently i believe they hired a female manager and shes so nice and friendly every time I place a order. I order from this papa John's often and I felt like before some months ago it was alright, however this new manager does a fantastic job and I'm quite sure she has whipped this place to shape. All the pizzas I order are always good and if I get a pizza that's messed up, I'll call the store and she will have me a replacement with no delay. I don't know her name exactly, but if anyone higher up sees this, give her a raise or even a promotion as I'm sure it will improve this...

Absolutely horrible delivery service. I live directly across the street, and every time I order a pizza, it takes over an hour to get here. And not only that, my order is always completely wrong. I've gotten more than a thousand points from them, but choose to not call anymore when my order is wrong, because let's face it, now I'm expecting it to be wrong. Tonight's experience: after waiting an hour and fifteen minutes on a small pizza and buffalo wings (not to mention waiting around almost being late for work) I had to call in, and they stated the driver left 15 minutes ago, and would be there in 10 minutes. How is this, when I can look out my back door, and see the front door of Arby's? After rushing to work, getting there just on time, I was further soured by the delivery as my pizza did not have mushrooms nor sausage on it, which is on my receipt, and on the box. Further than that, plain chicken wings. No buffalo sauce on them. Again, states it on my receipt and on the box they came in. I will never order delivery from them, and will place an order for pick-up from now on. To the people who work there -- if I come in and my order is wrong, first I will get a refund and not accept the incorrect food, as it is not what I paid for, and am not paying to wait LONGER for my food. As well -- you will get a pizza and all my food contents thrown...

If I could give this Papa John’s a negative star I would. While watching a movie we didn't take notice at how long our pizza was taking to arrive until the movie was finished. When we called Papa John’s and asked the status of our pizza a female employee answered stating, “your pizza has already been delivered 2 hours ago". Kindly telling her that her statement was false she put us on hold. While on hold the pizza arrived...ICE COLD! When we asked the driver what happened he stated, “there was another order in your neighborhood and my supervisor wanted me to wait till their pizza was ready so I could deliver them at the same time because we are short of drivers". Returning to the phone we told the employee that the pizza arrived and its ice cold, that we did not want another pizza, and we'd never purchase from them again. We are 100% shocked that we have not yet received a courtesy phone call to apologize for their horrible service. We love Papa Johns and we love their free pizza point system, but we will NOT suffer because they're short of drivers! How fair is it that another customer gets their pizza delivered hot while ours is two hours ice cold because we put our order in before theirs in the same...