Cold Stone Creamery — Restaurant in Carson

I am sad to say that I am addicted to Cold Stone Creamery and my "heroin" is their homemade Rocky Road -- and THE #1, greatest ice cream creator I have ever known is Haylee.... OH MY GOODNESS. I grew up working for B&R 31 Flavors. I've eaten every flavor known to pre and post diabetics alike. My favorites are Chocolate Almond and Rocky Road - the same except for the marshmallows in the Rocky Road. BUT, if you are lucky enough to catch Haylee working, she is a Da Vinci, a Michelangelo of Ice Cream mixing and creations. She is also professional, friendly and very well mannered. She deserves to be a manager, unless that means she won't be able to create my ice cream fix !!! I am a Cold Stoner for life, and a Rocky Roadster til I die, and I pray that Haylee will always be available to make ice cream for my wife and I ..... HAYLEE, you are the best !! Truly God's gift to Cold Stone -- thank you, Mr. & Mrs. Robert Bond - Carson, CA.

ps ...........she makes Ice Cream just the way you ask her to, and always with a smile.......... I am sad to say - diet wise and financially, we've been buying two half gallons every 5-6 weeks and I only do so when Haylee is working and able to help us .... and I have even had to wait in line a couple of times.... no problem - Cold Stone ice cream is worth...

My pregnant Sister and I arrived to Coldstone to redeem our BOGO that clearly states "Expires July 4th, 2020".

As we approached to begin start our order, my Sister asked if there was a Cookie Butter flavor. The Server, Omar M., seemed irritated. He stated there was not and asked what would she like. She inquired on other flavors and he very condescendingly explained flavors. I ordered, getting my usual and went to pay. As he totaled us up and I present my email of the BOGO of equal or lesser value. He immediately says that it does not apply. I explained to him that there is a code for him to type in and he still states no he won't honor it. Now, my sister is on edge and asks for a Manager, Omar states "He's gonna tell you the same thing." The Manager then comes over and we explain the situation. He says he will honor the BOGO but even as it is adjusted it was only a portion.

I am a have managed many locations for many years and by far, Omar has been the worst I have experienced. It also did not sit well that we observed Omar tend to two other guest, one before and one after, and he was beyond...

This place is usually quite great! I only ever can complain about the long line at times which isn’t the biggest deal.

Today however Brayan R and his co worker were not at their best.

I came in to someone making waffles who said they would be with me in a second which was ok with me because I acknowledged. The employee walked over after finishing the current cone and then put on another cone. They asked how the could help me and I let them know my order. Then Bryan walked in so they asked him to help me instead. They didn’t say she wants this so I had to repeat what I wanted to him. He made the sloppiest cup of ice cream without the caramel it should have had and didn’t chop up the cookie pieces that well. When I asked how I join the rewards program his reply was, “well you put your number in” and I asked so that means I joined? To which he said yes. This was not the case. The ice cream was all over the cup even after he wiped it off quickly.

I just need them to be better about...