Name: Fatburger & Buffalo's Express
Telephone: (310) 225-5535
Rating: 4.2

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WatchMeFixMyFaceWatchMeFixMyFace

We get home, both take bites of our burgers, and Diamond is immediately disgusted realizing she’s been given a meat burger. I rush to examine her burger, because the impossible burger does look a lot like a real burger. I don’t eat meat, so I can’t confirm whether or not they taste like one. But they sure don’t smell alike, which is how I determined, she really had been given a meat patty. Keeping in mind, it is now past 10 pm, we attempt to call the restaurant with the # given on the receipt, but it leads to a woman’s voicemail. I google it, and find the receipt has a digit wrong.. Hmm. So I call, I ask to speak with the manager, after being asked repeatedly what my call is regarding, and explaining that i’d only like to go over this issue once, a woman by the name of Daisy came to the phone. I ask if she is the manager, she says he isn’t in this late. i ask his name, she says it’s Jose. i ask who she is, she says she Daisy, the person in charge.I explained to Daisy what happened, and she told me the impossible burger looks like meat. I assured her the burger we were given is meat. she then asks the cook about the order who confirms they made 2 impossible burgers, and dismissively asks me what I want to do about it or what do I want her to do about it? She makes an assumption that I would be coming back in the direction of Carson the next day, and asks if I want to come then or if i’d like a future credit. She then asks if we ate the burger “then” realized it was meat, as if to say that we ate this burger and then tried complaining to get a free meal. By this time, i’m fuming, and trying my best to remain under control. Daisy says something to the effect of, giving a new sandwich or having us drive there again for a refund, are the only options. I couldn’t hold back anymore, her tone was too disrespectful for me to accept this as a simple human error and now I felt completely disregarded. So I told her, I guess that’s why I need to speak with Jose then, because he’d know what to do. Fast forward to today when i call asking to speak to Jose. I’m asked who I am and what my call is regarding. I give my name and explain that i’d like to speak with him. I’m asked again for what my call is regarding because he’s a little “tied up” at the grill. I ask if I should call back at another time, he says an hour. 2 hours later, I call back, ask again, am asked again who i am and why I’m calling. Give my name again, and i’m hung up on. This is the most off putting experience i’ve had with any restaurant in very long time. I only hope you monitor these phone lines so you can review these conversations and use them as a reference of “What not to do”. I’d just mentioned the restaurant to my sister who lives on the east coast, not even an hour before all of this happened. Telling her how she needs to try the impossible burger on her next visit. Boy was I made to regret that.

CWCW

My 1st 5 star review and it's no other location/establishment more deserving than my favorite Fatburger location everytime I'm in Cali. Since 2010, I have always frequented this location usually my first day after getting off the plane. This location should be the staple for training current and new location leadership teams. Although, we currently reside in Texas, each of those locations do not compare to this location. From the seasoning of the beef, to the exceptional costumer service, this location has never missed the mark in providing exceptional service. This location also has the best wings for those chicken lovers! What also males this location superior is the music selection heavily based off 60's - 70's soul music. Until next time ✌🏽️

Elton MorrisElton Morris

Mike has had me waiting for 10 minutes before he took my order. Also he hasn’t acknowledged me coming into the restaurant. I called 10 mins before i got here and he told me to call back in 5 mins because he was helping 2 customers. I came in no one is here. Not very efficient for someone on break trying to get in and out.

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Featured dishes

View full menu

Original Fatburger (1/3 Lb.) Meal

Large Fatburger (1/2 Lb.) Meal

XXL Fatburger (1 Lb.) Meal

XXXL Fatburger (1.5 Lb.) Meal

Turkeyburger Meal

Western Bacon BBQ Fatburger Meal

Grilled Chicken Sandwich Meal

Crispy Chicken Sandwich Meal

Cajun Chicken Sandwich Meal

1000 Island Fatburger Meal

Impossible™ Burger Meal

Skinnyburger Meal

Small Bone-In Wing Meal (6 Pcs)

Medium Bone-In Wing Meal (10 Pcs)

Large Bone-In Wing Meal (16 Pcs)

Small Boneless Wing Meal (6 Pcs)

Medium Boneless Wing Meal (10 Pcs)

Large Boneless Wing Meal (16 Pcs)

Kid's Baby Fatburger Meal

Kid's Hot Dog Meal

Kid's Boneless Wing Meal (4 Pcs)

Reviews of Fatburger & Buffalo's Express

4.2

(408)

1.0

6y

We get home, both take bites of our burgers, and Diamond is immediately disgusted realizing she’s been given a meat burger. I rush to examine her burger, because the impossible burger does look a lot like a real burger. I don’t eat meat, so I can’t confirm whether or not they taste like one. But they sure don’t smell alike, which is how I determined, she really had been given a meat patty. Keeping in mind, it is now past 10 pm, we attempt to call the restaurant with the # given on the receipt, but it leads to a woman’s voicemail. I google it, and find the receipt has a digit wrong.. Hmm. So I call, I ask to speak with the manager, after being asked repeatedly what my call is regarding, and explaining that i’d only like to go over this issue once, a woman by the name of Daisy came to the phone. I ask if she is the manager, she says he isn’t in this late. i ask his name, she says it’s Jose. i ask who she is, she says she Daisy, the person in charge.I explained to Daisy what happened, and she told me the impossible burger looks like meat. I assured her the burger we were given is meat. she then asks the cook about the order who confirms they made 2 impossible burgers, and dismissively asks me what I want to do about it or what do I want her to do about it? She makes an assumption that I would be coming back in the direction of Carson the next day, and asks if I want to come then or if i’d like a future credit. She then asks if we ate the burger “then” realized it was meat, as if to say that we ate this burger and then tried complaining to get a free meal. By this time, i’m fuming, and trying my best to remain under control. Daisy says something to the effect of, giving a new sandwich or having us drive there again for a refund, are the only options. I couldn’t hold back anymore, her tone was too disrespectful for me to accept this as a simple human error and now I felt completely disregarded. So I told her, I guess that’s why I need to speak with Jose then, because he’d know what to do. Fast forward to today when i call asking to speak to Jose. I’m asked who I am and what my call is regarding. I give my name and explain that i’d like to speak with him. I’m asked again for what my call is regarding because he’s a little “tied up” at the grill. I ask if I should call back at another time, he says an hour. 2 hours later, I call back, ask again, am asked again who i am and why I’m calling. Give my name again, and i’m hung up on. This is the most off putting experience i’ve had with any restaurant in very long time. I only hope you monitor these phone lines so you can review these conversations and use them as a reference of “What not to do”. I’d just mentioned the restaurant to my sister who lives on the east coast, not even an hour before all of this happened. Telling her how she needs to try the impossible burger on her next visit. Boy was I made to...