Bruegger's Bagels — Restaurant in Cary

I work part time for a food delivery platform in the Cary/Morrisville area. This morning, 5/16/22, I visited Bruegger’s Bagels to pick up a customers order. Normally mobile orders are placed at a reserved area a few feet in front of the register. The order was not ready when I arrived, and the staff were serving a couple other customers that were already in the store… so I waited next to the delivery pick up table for my customers order. There were 4 total workers. Neither of them greeted or even acknowledged, but definitely noticed me. While waiting, another male customer entered the store and was immediately greeted and served. I continued to wait “invisibly” for my customers order. After a few minutes of waiting, Nancy finally asked me, “Are you picking up an order”. “Yes I am”, I responded. Then very sarcastically I was asked… “You want to give me a name?” Wow! I gave her the customers name as the male worker looked at me and gave me a look as to say “did she just say that!” I smiled at him because I knew he was trying to apologize to me for the rudeness. I have never written a negative review for any business, but I would challenge Nancy & Bruegger’s Bagels to be a little more aware of which customers get their best “customer service” and which ones don’t. Even if certain patrons don’t favor the majority of the ones you see throughout the day… still greet them the same, speak to them the same, and make sure they aren’t leaving feeling that they were invisible while standing directly in front of you. Hopefully any future visits to this location will be much more...

The worst customer service. I walked in with no one in line was never greeted even though there were 5 people working. I stood at the counter with no one looking up to make eye contact even though they knew I was there. After 5 minutes (yes I was checking my watch) one girl mumbled asking if I was ready to order (I think) to which I responded yes. I continued to wait another 6 minutes when the same girl looked up again to ask if I was ready to order. I said, “yes, I’ve been standing here for over 5 minutes” to which she let me know that I needed to order at the cash register??? I walked over to the cashier who was helping someone and I asked if she was the owner. She said “ no, why?”. I started to answer frustratingly and decided I shouldn’t waste my time here. Got even more frustrated because the cashier said “it’s not that serious”, Never going back and telling everyone I know about this experience. There were a total of 9 people that I could see in the store including myself and 5 workers.

Wish I could rate service a 0. Can’t rate food since...

As I stepped into the dimly lit bagel shop, I couldn't help but feel a sense of intrigue wash over me. The tantalizing aroma of freshly baked bagels filled the air, and my mouth began to water at the prospect of indulging in one of the shop's famous creations.

I ordered a Western on Everything bagel and a bag of assorted bagels with creamy, velvety cream cheese. The bagels were delectably soft and bursting with flavor, each bite more satisfying than the last. The house coffee, too, was divine - rich and robust, with a depth of flavor that left me wanting more.

But as I sipped my coffee, I noticed a small issue. The large cup seemed to leak around the lid, leaving a puddle on the counter. It was a minor inconvenience, to be sure, but one that did not diminish my overall enjoyment of the shop.

In the end, I left the bagel shop feeling satiated and thoroughly impressed. It was a culinary experience unlike any other, and one that I would eagerly repeat. Five stars,...