Kung Fu Tea — Restaurant in Cary

Was looking forward to drinking bubble tea with tapioca pearls all day. I ordered taro milk tea with pearls and was asked twice if I wanted pearls, which I replied yes both times. I was asked to make sure the screen was correct, and I believed it was since it showed “taro” in a large font. I had to tell cashier that he punched in 2 drinks instead of one. Once I received my drink I noticed there were no tapioca pearls like I kindly requested for. I was told that it would be extra for me to add the pearls in because it was my fault for not checking the screen thoroughly, even though I asked for the pearls twice and the font underneath the large “taro” word was very small and difficult to read. I only said yes to the screen being correct because I was able to read taro in large font, and thought that the order would be correct considering I was asked twice for pearls, and also because there was a large line behind me, I didn’t want to spend too much time reading the screen. I understand that it was my fault that I was not able to read the tiny font, but I would think they’d add the boba in for me regardless since I already paid for it and made it known in the beginning that I would like tapioca in my drink. The tea here is wonderful and delicious, although I am just disappointed in the customer service tonight. Maybe the employees just had a stressful day? As someone who regularly visits Kung Fu Tea, it’s sad to think that I could not receive what I paid for when it was the cashiers responsibility to punch in my order correctly, as well as being blamed for the whole thing (even though I was being respectful and considerate). I do understand it’s alright for cashiers to make mistakes, I just wish I was able to get what I originally ordered ): So basically I drove two hours to this place for no reason and left with boba with no tapioca pearls. It has left a negative impact on me as this used to be one of my favorite boba tea joints. As an influencer, I would always mention this place as top-notch on my pages, but am not sure I want to promote or visit any longer. Again the tea has always tasted great, just don’t expect to get what you paid for (for free) if the cashier incorrectly punches in your order, and don’t expect them to be hospitable about it either even if you’re kind. Fifty cents extra mean more for their income than 1 regular who exposed the business to...

My girlfriend and I have been long time King Fu Tea fans and have had Kung Fu Tea in Boston, Columbus, Philadelphia, NYC, Allentown, San Diego, San Francisco and many other places and have had awesome service at all of them. However, this place, we were treated with horrible customer service. When we walked in we were not greeted by the cashier. Her eyes never left the computer screen and we had to let her know we were ready to order. After we had to ask to be waited on, we proceeded to give her our order. I asked for a caramel macchiato with extra boba, light ice, an extra shot of espresso, and no sugar. She asked me if the order looked correct on the screen and I had to remind her that I wanted light ice. I did notice that no mention of boba was on the display, but I figured that was because, just like ice in the beverage, it is expected to be present in a Bubble Tea place just as it is at the other locations I've been to.

Our drinks come out and mine has no bubbles in it so I bring it to the counter and say "I asked for bubbles and it's not in the drink." Rather than correcting her mistake, she felt it necessary to say "I asked you to check the screen before the order was complete" .. She turns around and gets the manager. The manager says she can't add $0.50 bubbles to my drink because it is under $1.00 and they cannot put it on my card. She says "Why didnt you double check your order?" Blaming me for the error. I said "Why should I have to check the order it should have been on there, I asked for it and so did my girlfriend and her order has them." They continue blaming me and shaming me in the front of store for not checking my order. The manager says, "it's okay I will just add them to your drink, just next time try to double check your order" At that point I just said "nevermind, I no longer want this" and my girlfriend left her full drink on the table and we walked out.

This is not customer service. You do not blame the customer. You handle the situation. Just add the $0.50 bubbles without the "just check your order next time" comment. Completely unnecessary situation. If I asked for something, and the cashier did not add it, it is not my responsibility to have to double check the paid employee's work. We will never be back to this place because of...

I really love this place and since there really isn't anything else like it in the area, I come here a lot. The service is usually really good and I've never had any problems except for today. I ordered a large and a medium taro milk tea, the large with regular sugar and the medium unsweetened. This is pretty much what I get every time...so I'm very familiar with what the unsweetened taro tastes like. After ordering them and tasting I think what happened is that they made the medium with regular sugar and the large unsweetened, so I asked my boyfriend to take them back in. He came back out and told me they said "they're fine." Confused by this response I took them back and told them my medium was sweetened only to again told "that's just how it is." I said nah...I get this all the time and this was made wrong. Again "no the syrup we use is really sweet." I asked if they got a new syrup or something..."no." I said nah this isn't right. Again "yeah sorry that's just how it tastes." I mean I guess at this point I should've asked for them to remake it but I didn't (and there was no offer either.) So...I'm pretty frustrated by this response. It's kind of weird to tell a customer how something tastes when then didn't even try it or attempt to fix the situation. Especially since I come here a lot and know exactly what to expect. Everything tasted fine it just wasn't what I ordered. I wish they would've offered to at least try and fix it, but it was more of a "I know I made it right, I don't care what you say."

I'll still probably come back but the way these specific employees handled it...