Subway — Restaurant in Casper

Issue with Service at Subway in Flying J Truck Stop, Casper

Today, February 28, I arrived at Flying J Truck Stop in Casper, WY at 9:30 PM. Inside, there is a Subway, and I wanted to order a sandwich. However, there were no employees present.

I called, but no one answered. Then I went to the front desk and asked for help. The employee said she would look for someone from Subway. She checked inside—no one. Then she went outside and saw that one of the Subway workers was just sitting there. When she came back, she said: “I don’t know where they are.”

I decided to wait since the website states that Subway is open until 10:00 PM. It was 9:45, and the employees were still absent. Five minutes later, a worker arrived and said: “We are already closed.”

When I asked why, if Subway operates until 10 PM, she replied: “Well, yes, but we are already closed, we are cleaning.” Her name is Ray.

I went back to the Fuel Desk and asked if there was a manager available. A lady named Electa came over. I asked what time Subway closes. She said, “10 PM.” I said, “It’s 9:50 now. That means it should still be open, right?” “Yes, it is open.” “Then why can’t I place an order at Subway?” “I don’t know. That’s not my responsibility. I have no authority over them. I work here.”

Well, thank you for your indifference and lack of responsibility!

No one takes accountability for anything. Complete disorder. When they should be serving customers, they sit outside. When they should be paying attention, they don’t see anything. Shameful and unacceptable.

This is unacceptable service! I specifically stopped at this truck stop to refuel and grab food, but instead, I was completely ignored. If your posted hours say you’re open until 10:00 PM, customers expect to be served until that time—not to be turned away early because employees decide to close whenever they want.

If anyone is planning to stop here, be prepared that Subway might be closed even if their schedule says otherwise. Or the staff might simply not be there, and no one will help you.

I would not recommend this truck stop for a stop and will definitely...

Let me start by saying wow!!!!! If I wasn't so hungry from being on the road all day I would have said nope and walked away when she started making my sandwich!!! I ordered a footlong chicken teriyaki that she decided to put rotisserie chicken in steak of the normal white chicken breasts cuts. Has a totally different taste with the sauce and I don't care for it. Then there was such disrespect on my sandwich just plop everything on there leave it all in a clump , that makes for a great sandwich when all the meat is in 2 piles on either half . The glass doors were sticking due to the filth accumulated all over , when grabbing sauces and the shaking they stuck as well where nothing gets cleaned or wiped!!!! The tables and drink counter could house a staff infection they looked so bad. The floors stick as you walk. Please if your that fed up with your job , please do not continue customer service work. No one wants to be treated this way. The meal could have been free and I'd still be rubbed the wrong way. My truck isn't half this dirty!!!!!

P.s. all that was missing was gunshots and this would definitely be the worst subway in America ( coming from a coast to coast trucker with a VIP...

I got everything i ordered a Hot Shot Italiano number 23 with everything on it. Made it a foot long on Italian Herbs and Cheese bread, toasted it, with Provolone and we added a roast beef smashed avacadoe bacon pepperoni ham salt and pepper, black pepper of course, black pepper and salt parmesan cheese or- oregano sub crunch bbq sauce cheddar cheese sauce MVP parmesan vinaigrette sweet onions! teriyaki sauce baja chipotle sauce oil creamy sriracha honey mustard regular mayonnaise roasted garlic aioli red wine vinegar! tomatoes red onions lettuce pickles spinach and jalapenos. I was also given a very kind note from one the employees written on a napkin, offering me diapers for my young child with Asperger's. Very great...