McDonald's — Restaurant in Casselberry

If I could give this restaurant location zero stars I would. I placed a mobile order and when it arrived home (I live minutes away) everything was hard and burned. I thought to give them a chance to rectify the situation by calling them when the first male answered the phone he was dismissive and had an attitude. He constantly kept cutting me off and when my dissatisfactions got too much for him he got quite thinking I'd hang up. When I didn't he did, so I called back( feeling like I got the same guy although he lied and said he just got out of the bathroom and didn't see who last picked up the phone) He says yes this is Kevin to which I then asked was he the manager he then replied yes. And just like that, I couldn't even fully list the issues with the food that I received with out being cut off. I still proceed to try and explain that this food was for my small kids and it was as hard as a stone. The Items I Ordered Where a 20 Pc Nuggets, 2 Medium Fries, And 1 - 13 Pc chocolate chip cookies. When I told him about the nuggets he didn't hesitate to acknowledge that he knew he dumped twenty rocks-for-nuggets 🪨 into my bag. But when I mention the cookies(which where hard and are usually soft-baked) he say well I don't know because I made those myself so yeah. Yeah what ? Yeah, your not a good cook so you burn everything and then truly think that because burned is to your liking that it should also be good enough for me?! And he say well can I get your name and I spelled it out for him and he said I'll have just the Nuggets redone for you when you come back do you have any questions.(as if we're at the call center that he probably was fired from) and I'm like is this guy serious?! They will hire anyone that willing to slip on some grease at this point and I said to him. Hold on I just advised you about the numerous items that where not up even edible standards.Yet he wants to cherry pick as if he owns the McDonalds. I told the guy never mind along with some expletives when tried to act as if he couldn't understand me at the end of our conversation. McDonald's do better, everything all boils down to principal and the customer always being right. I wouldn't even want another rock nugget from this shift so that whole come on back (not considering what a customer has to do) is very insensitive. Cook it right the first darn time because now I gotta go somewhere else and buy more food because you want just clock in and not work for the money McDonald's pays you. I called the corporate number and they are closed but, rest assured I will be calling them in the morning. McDonalds needs to fire him and promote someone that has better customers service and some better cooks wouldn't hurt either. And though this whole process All I needed was acknowledgement and an apology. We regularly order from MCD for the kids so we aren't hurting for a "free meal" but you darn sure should have made the paid...

I've been going to this location most of my life since it's not far from my home. So I've seen this McDonald's go through a lot of changes. The employees here generally have decent attitudes, there are a few that tend to be rude. The store is also dirty a lot of the time. It's a very busy location, and maybe it's from having a lot of foot traffic, but the floor is usually dirty, the drink station will be filthy and wet and sticky, the ketchup area will be out of ketchup, and/or there will be ketchup all over the place, too. The tables tend to be dirty, too, you usually have to clean off your own table. Also they have those light up tables that kids like, and when I go in there with my kid there will be homeless people sitting there, and they won't be eating, and they'll have their stuff all over the place and sit there for hours. And mind you, these tables seat about 8 and there will be one homeless person sitting there. My kid will want to sit there so he can play with the lights, and I'll have to tell him he can't because this one homeless person sitting at one of the largest table, is camping there. The employees don't seem to care at all that these people are doing this despite them sitting there for hours, but buying anything. Sometimes they'll even be sleeping at the table. The kid's play area is also really crappy. They have nothing for the kids to play on like a playplace. They have 4 of these really crappy touch screen games things that rarely work properly, or at all. When I was a kid they had a huge playplace, which they took out when they remodeled the store. It even had N64's at one point, along with the playplace. But they took it all out and replaced it with a "sitting" place instead of a playplace. It's really awful. So, all in all, this McDonald's is dirty, has a lot of homeless people that practically live there, and isn't really kid friendly. The food is okay, as long as it's hot food (I get a lot of cold food or my order is wrong), and the employees are generally friendly, but there have been a lot of times where the managers are rather lackluster, meaning that you can tell they don't want to be there. This location needs a lot of work. And they need to do something about the amount of homeless people that hang around in there. There hasn't been a single time I've gone there that there wasn't at least one homeless person there taking up the interactive table that kids want to sit at, with all their dirty things sitting on the table itself. The table is by the front counter, too and you can often times smell the homeless person that's sitting there the whole time you're waiting in line and waiting for your food and while you get your drinks. It is not kid friendly at all at this store. With the store being in a nicer part of town you'd expect quite a bit more...

I never ever go here because it's the most incompetent McDonald's I've ever seen operate. I ran the drive thru in NYC when I was 17 so I know a thing or two about the process and how it's really not rocket science but somehow they can't ever get it right. Unfortunately for me my husband picked up dinner for me from there and I very Unfortunately didn't specify which one to go to... although this one is closest to home I will drive all the way to Altamonte to avoid it, and the way gas prices are that should tell you all you all need to know. Tonight it was missing fries (we ordered a total of 6 whole items so I can see how that was overwhelming to this bunch) and freezing cold fries which I have no idea how you can even do since even if it been under the warmer for a while... stone cold fries? I wouldn't put it past them they kept them on a counter somewhere instead though. And on top of that I made the mistake of asking for extra pickles on my big mac which I'm sure put this kitchen in a frenzy so they just threw all the ingredients in the box so I can do my own assembling of it... which was probably for the best because who knows what chaos it would cause for them to assemble it. I would be embarrassed to own this place. Don't go here... I know it's fast food and we shouldn't expect much but Altamonte Mcds never dissapoints. Trust me it's...