Dutch Bros Coffee — Restaurant in Castle Hills

Yeah the coffee is good but the double-drive though really isn't working at all, due to the badly-designed car merge in the middle, at least on busy days which seems to be most days. Long waits and cars are getting their drinks out of order (car behind in line gets their drink first, etc.) People at the merge either can't figure out what to do or are not let in (saw that happen last night). Two suggested fixes here (I will email to their CS too). First, keep the 2 lines totally separate, like Whataburger and ChaCho's do, with no merging craziness. You already have an employee/broista bringing the coffee out to the line half the time rather than through the window. People in the other line are not blocked on getting out that way once that car gets the coffee with two separate lines. The other solution is to keep the car merge, but automate it much better, and design the physical merge much better - like McDonalds. Never once had a problem with the car merge at McD's, although at the window they do get mixed up some times on which order. A car merge design assumes it will take much longer at the sign ordering than filling the order. Not the case at Dutch Brothers. In fact, opposite is probably true, the blended drinks (same with SBUX) take much longer to prepare than it takes to order them. No car merge! Use two lines. Plenty of physical property there to make it work that...

I went through the walk up the music so loud you couldn't hear no one I had to talk almost yell to the girl that was taking my order when I asked her to turn it down so I can talk to her she made a face didn't you she did she said something to the rest of the employees they all made faces I think it was rather rude of her tonight acknowledge the fact that I was making a commentary should be turned down because nobody should we have to yell over the music to place an order when she made a face and came back to the register to turn the music down I told you have to acknowledge one thing you're running a business this is not have a good time outside where you can play your music a lot as you want you're running a business she walked away from the window and someone else had to take care of us I told her that I would let corporate know she just rolled her eyes I'm a barista myself takes up too long to make drinks and I run two businesses I manage them both and I have my...

Gosh i am so mad. I went to this location after a 12 hr shift and wanted to try something different than my normal golden eagle frozen. So i asked for the aquaberry and the girl at the window started rattling off ways the aquaberry could be without breathing so i wasn't sure which way i wanted so i went to the app to look at ways that might be good. Oh let me say i was the only person in the line as well. She yelled back with a rude tone she thinking with a awful look. Man i wish i would have gotten her name, she was rude. I explained to her that have only gotten the golden eagle frozen but she didn't seem to care so i could pick up her vibe like i was taking up her time so i just said I'll just take the golden eagle frozen. I wanted a small and i had my app but i didn't get to sign the screen like i normally do so im not sure if she added a tip but i sure do hope she didn't cause her service was awful and I'll never go back to that location in...